Soyeong Yu

I am a motivated, detail-oriented iGaming professional with over four years of experience across B2B and B2C environments. My work centers on CRM operations, affiliate coordination, and VIP client management to drive player retention and satisfaction.

I have presented and hosted live casino games (Baccarat, Roulette) for Korean-speaking VIP clients, building rapport with returning players and maintaining high standards of engagement and integrity. I also handled real-time customer interactions via chat and ensured seamless game operations.

In my most recent role I managed player data, partner coordination, and time-sensitive issue resolution while collaborating with cross-functional teams to optimize the player journey. I leverage data-driven decision-making and strong cross-cultural communication to support business growth and streamline operations.

I bring empathy, conflict-resolution skills, and remote team collaboration experience, plus familiarity with CRM systems, online gaming platforms, responsible gaming practices, and emerging crypto/Web3 industry insights.