Javoanne Mcfarlane-Edwards

I am a customer success specialist with over five years supporting clients in fast-paced, service-focused environments, primarily serving customers in Brampton, ON. I specialize in high-volume omnichannel support across chat, email, phone, and in-person interactions while preserving accuracy and professionalism.

At Woodbine Entertainment Group I served as a primary point of contact for clients at live events, assisted with account setup and onboarding for wagering platforms, and consistently managed 40+ inquiries daily while maintaining a customer satisfaction score above 90 percent.

Earlier roles at AlliedUniversal and GiantTiger strengthened my incident prioritization, escalation management, and cross-team collaboration skills — I routinely coordinated with operations, IT, and marketing to reduce resolution times and improve service consistency. I have been recognized with a Client Appreciation Award for professionalism and reliability.

I document recurring issues to support reporting and continuous improvement, enjoy mentoring and onboarding staff, and bring a calm, customer-first approach to resolving complex service problems and sustaining strong client relationships.