YMYas M
@yasm
Compassionate customer service professional with a passion for social work.
United KingdomWhat I'm looking for
I am a motivated and compassionate individual with over 4 years of experience in delivering exceptional customer service and financial support. My journey began with a passion for helping people, which led me to study Social Work, transitioning from my initial interest in Law. Throughout my studies, I developed strong skills in safeguarding, risk assessment, and communication, which I have effectively applied in my professional roles.
In my recent position as a Customer Service Advisor at Volkswagen Financial Services, I managed over 50 customer inquiries daily, ensuring a 98% accuracy rate in assisting with loan agreements and financial queries. My ability to resolve billing complaints promptly has significantly enhanced customer satisfaction and loyalty. I thrive in collaborative environments, as demonstrated by my work with teams to efficiently tackle complex issues while maintaining strict FCA compliance.
As I continue my professional journey, I am eager to bring my dedication and proven problem-solving skills to a role where I can make a meaningful impact. I am always striving to challenge myself and meet my personal and professional goals, and I look forward to contributing positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Volkswagen Financial Services
Feb 2024 - Aug 2024 (6 months)
Delivered high-quality support managing 50+ customer enquiries daily via phone and email. Provided expert assistance with loan agreements, payment plans, and financial queries, ensuring 98% accuracy. Resolved billing complaints promptly, enhancing customer satisfaction and loyalty.
Customer Advisor
O2
Feb 2023 - Sep 2023 (7 months)
Provided efficient remote support, handling 30+ inbound and outbound calls daily with professionalism. Guided customers through mobile plans, upgrades, and promotions to facilitate informed decisions. Successfully resolved billing complaints while maintaining a customer satisfaction rate above 90%.
Customer Assistant
Boots
Aug 2020 - Feb 2023 (2 years 6 months)
Assisted customers with product selection and advice, contributing to a 10% increase in sales. Managed transactions including cash, card payments, refunds, and exchanges with accuracy. Maintained store standards through effective merchandising and restocking.
Legal Assistant
Lawdits Law Firm
Jan 2018 - Dec 2018 (11 months)
Supported solicitors with case preparation, document management, and basic legal research. Provided vital administrative assistance to ensure smooth office operations.
Education
Degrees, certifications, and relevant coursework
University of Winchester
Bachelor of Arts, Social Work
Currently pursuing a Bachelor of Arts in Social Work, developing strong skills in safeguarding, risk assessment, and communication. The program focuses on practical application and theoretical understanding of social work principles.
Richard Taunton Sixth Form College
A-Levels, Law, Sociology, English Language
Completed A-Levels in Law, Sociology, and English Language, gaining foundational knowledge in legal principles, societal structures, and advanced linguistic analysis. These studies provided a strong academic base for further education.
St Anne's Catholic School
GCSEs, Multiple Subjects
Achieved GCSEs in a range of subjects including English Literature, English Language, Maths, Religious Studies, Science, History, IT, and Business. These qualifications provided a broad educational foundation and developed key academic skills.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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