UPUmar Patel
@umarpatel
Multi-talented team member dedicated to exceptional customer service.
United KingdomWhat I'm looking for
I am a dedicated and adaptable professional with a strong background in customer service and delivery roles. My experience as a Delivery Driver and Workplace Coach at Royal Mail has equipped me with the skills to ensure timely and efficient parcel delivery while providing comprehensive training to new employees. I thrive in fast-paced environments and am committed to maintaining high standards of service.
Throughout my career, I have demonstrated exceptional problem-solving abilities and a proactive approach to overcoming challenges. My time at Amazon and Sainsbury's has further honed my customer service skills, allowing me to build rapport with clients and ensure their satisfaction. I take pride in my work and always strive to exceed expectations, contributing positively to team goals and fostering a supportive environment.
Experience
Work history, roles, and key accomplishments
Delivery Driver / Workplace Coach
Royal Mail
Oct 2023 - Present (1 year 8 months)
As a Delivery Driver and Workplace Coach at Royal Mail, I ensure timely parcel delivery while adhering to company regulations. I also train new employees, fostering a supportive environment to help them meet high standards.
Delivery Driver
Amazon
Jun 2023 - Aug 2023 (2 months)
Delivered packages efficiently at Amazon, ensuring high customer satisfaction through effective communication and proactive problem-solving in a fast-paced environment.
Online Shopper
Sainsbury's
Apr 2023 - Jun 2023 (2 months)
As an Online Shopper at Sainsbury's, I provided exceptional customer service, built rapport with customers, and collaborated with colleagues to meet team goals while enhancing the shopping experience.
Customer Service Advisor
Bath and Tile Depot
Jan 2021 - Dec 2022 (1 year 11 months)
In my role as a Customer Service Advisor, I provided exceptional service, managed inquiries, processed payments, and maintained strong supplier relationships while using Microsoft 365 for administrative tasks.
Education
Degrees, certifications, and relevant coursework
GCGateway Sixth Form College
Level 3 BTEC, Information Technology
2022 - 2024
Grade: DDM
Studied Information Technology covering TCP, ITP, Topologies, Databases, Spreadsheets and much more.
SCSoar Valley College
GCSE, General Education
2017 - 2022
Grade: Various
Completed GCSEs with a focus on core subjects including English Language, English Literature, Maths, and Combined Science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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