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@yannaraalejandro
Experienced HHAExchange Specialist focused on optimizing homecare management systems.
I am a dedicated HHAExchange Specialist with a strong background in homecare management systems. My experience includes managing and optimizing systems with expertise in EVV, scheduling, billing, and compliance. At Callmax Solutions, I successfully advised upper management on enhancing and implementing new features to improve efficiency, compliance, and data accuracy.
Previously, I served as a Case Manager at Newtech Global, where I oversaw customer cases related to product returns, exchanges, and refunds. Acting as a key liaison between various departments, I ensured timely and accurate resolution of cases while maintaining high customer satisfaction. My role as a Patient Care Coordinator at Incare Home Health Care further honed my skills in coordinating care schedules and managing documentation, ensuring seamless communication between patients and caregivers.
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Work history, roles, and key accomplishments
Callmax Solutions
Jan 2025 - Present (10 months)
Managed and optimized homecare management systems with expertise in EVV, scheduling, billing, and compliance using HHAeXchange. Successfully advised upper management on enhancing and implementing new features to improve efficiency, compliance, and data accuracy.
Newtech Global
Jan 2025 - Present (10 months)
Responsible for overseeing, processing, and resolving customer cases related to product returns, exchanges, and refunds. Acted as a key liaison between customer support, logistics, and finance departments to ensure timely and accurate resolution of cases while maintaining high customer satisfaction.
Incare Home Health Care
Jan 2024 - Present (1 year 10 months)
Coordinated daily care schedules and managed documentation through HHAeXchange for patients and caregivers. Acted as primary contact to resolve scheduling and care issues, monitored system alerts for visit compliance, collaborated with billing/payroll to verify logs and payments, and assisted in caregiver onboarding and training.
Outplex BPO
Jan 2020 - Present (5 years 10 months)
Provided remote customer assistance through digital channels, helping resolve technical issues related to internet, cable TV, VoIP, and mobile services for Altice USA. This role required deep product knowledge, excellent problem-solving skills, and a strong focus on customer satisfaction.
Alorica Central, LLC
Jan 2017 - Present (8 years 10 months)
Provided exceptional support to customers by resolving inquiries, troubleshooting technical issues, and ensuring a positive overall experience with AT&T products and services for clients such as Direct TV, AT&T and Comcast. Gained experience with various software and databases including GCIC and Zendesk.
Degrees, certifications, and relevant coursework
Bachelor of Laws, Law
Studied the fundamentals of law, including legal principles, judicial processes, and regulatory frameworks. Gained expertise in legal research, analysis, and argumentation.
English Program, English Language
Completed an English language program, focusing on advanced grammar, vocabulary, and communication skills. Developed proficiency in both written and spoken English.
Software and tools used professionally
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