Yannara Alejandro

Managed and optimized homecare management systems with expertise in EVV, scheduling, billing, and compliance using HHAeXchange. Successfully advised upper management on enhancing and implementing new features to improve efficiency, compliance, and data accuracy.

Responsible for overseeing, processing, and resolving customer cases related to product returns, exchanges, and refunds. Acted as a key liaison between customer support, logistics, and finance departments to ensure timely and accurate resolution of cases while maintaining high customer satisfaction.

Coordinated daily care schedules and managed documentation through HHAeXchange for patients and caregivers. Acted as primary contact to resolve scheduling and care issues, monitored system alerts for visit compliance, collaborated with billing/payroll to verify logs and payments, and assisted in caregiver onboarding and training.

Provided remote customer assistance through digital channels, helping resolve technical issues related to internet, cable TV, VoIP, and mobile services for Altice USA. This role required deep product knowledge, excellent problem-solving skills, and a strong focus on customer satisfaction.

Provided exceptional support to customers by resolving inquiries, troubleshooting technical issues, and ensuring a positive overall experience with AT&T products and services for clients such as Direct TV, AT&T and Comcast. Gained experience with various software and databases including GCIC and Zendesk.

Studied the fundamentals of law, including legal principles, judicial processes, and regulatory frameworks. Gained expertise in legal research, analysis, and argumentation.

Completed an English language program, focusing on advanced grammar, vocabulary, and communication skills. Developed proficiency in both written and spoken English.