Junior User
@junioruser1
Dedicated global analyst with a strong background in customer service.
What I'm looking for
I am a dedicated Global Analyst with a strong background in customer service, bringing over 7 years of experience in various roles. My journey began as a Customer Service Agent, where I honed my skills in client relations and sales, consistently exceeding targets and building lasting relationships. I transitioned into a Service Agent role at United Healthcare, where I focused on resolving data mismatches and streamlining reconciliation processes, ensuring high-quality care for pediatric services.
Currently, I work as a Global Analyst at Deel, where I maintain and update operational dashboards, ensuring data accuracy and collaborating with cross-functional teams. My attention to detail and commitment to data validation have been key to my success in this role. I am passionate about leveraging my analytical skills to drive efficiency and improve workflows, and I am eager to contribute to a dynamic team that values innovation and quality service.
Experience
Work history, roles, and key accomplishments
Global Analyst
Deel
Jan 2024 - Jan 2025 (1 year)
Maintained and updated operational dashboards using spreadsheets, ensuring data accuracy with a high level of attention to detail. Collaborated with cross-functional departments to ensure accurate data processing and workflow alignment. Performed data validation and cross-checks to detect mismatches, duplicates, or missing entries.
Service Agent
United Healthcare
Jan 2021 - Jan 2023 (2 years)
Resolved data mismatches and streamlined reconciliation processes. Collaborated to offer pediatric care services, including well visits and sick visits, with a focus on providing accessible and high-quality care for children.
Customer Service Agent
ERC International
Jan 2015 - Jan 2019 (4 years)
Developed strong relationships with clients through excellent customer service and regular follow-ups. Increased sales revenue by consistently meeting and exceeding sales targets.
Education
Degrees, certifications, and relevant coursework
School or University Santo Domingo
High School Diploma, General Studies
2013 - 2014
Completed high school education, acquiring foundational knowledge across various subjects. Developed essential academic and life skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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