Open to opportunities

Dre User

@dreuser

Message

Bilingual customer service professional specializing in conflict resolution and high-volume support.

Dominican Republic

Message

What I'm looking for

I seek a customer-focused role leveraging bilingual support, technical troubleshooting, and teamwork in a collaborative, growth-oriented company.

I am a bilingual (English–Spanish) customer service professional with over four years of experience delivering exceptional support across phone, chat, and email. I excel in conflict resolution, de-escalation, troubleshooting, and empathetic communication, consistently ranking among top performers for customer satisfaction and quality assurance.

Currently supporting patients at SimonMed Imaging while studying Software Engineering at ITLA, I combine technical aptitude with strong customer-focus to resolve issues quickly and improve retention. I am dependable, tech-savvy, and thrive in high-volume environments where teamwork and clear communication drive positive outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SimonMed Imaging

Nov 2024 - Present (10 months)

Handled 80+ patient interactions daily via phone for appointment scheduling and radiology inquiries, maintained a 100% QA score for multiple months, and resolved escalations to improve patient experience.

Scheduling Phone Support QA Insurance Verification Escalation Management CRM

Store Customer Specialist

Cricket Wireless

Jan 2021 - Dec 2022 (1 year 11 months)

Assisted 60–100 customers daily with plans, billing, activations, and device troubleshooting, delivered bilingual support and achieved top Net Promoter Score rankings.