Rilenia Martinez

Led cross-functional teams, managing project lifecycles from initiation through completion, and delivering successful outcomes on time and within budget. Improved project efficiency, mitigated risks, and optimized workflows within an ABA therapy setting.

Evaluated and optimized logistics and operational workflows, delivering customized software solutions to enhance efficiency across freight forwarding, warehousing, and distribution. Played a key advisory role in technology stack modernization and digital transformation initiatives, recommending scalable and interoperable solutions.

Provided remote management and support services to an entrepreneur, assisting with the organization of work and technological aspects. Managed day-to-day business tasks using applications and digital tools, including event and agenda management, email management, and customer support.

Coordinated daily operations and maintained a functional work environment, managing supply inventory, coordinating events, and handling correspondence. Acted as a crucial liaison between various departments, ensuring smooth communication and facilitating a productive work environment.

Provided service, information, and support about a product to customers via telephone or in writing. Handled customer inquiries and resolved issues to ensure customer satisfaction.

Provided methodologies and forms of standardization to the organization and its projects in terms of process and product quality. Detected early causes of defects and avoided their propagation.

Coordinated and facilitated services for individuals requiring care and support in areas such as mental health, disability, and social services. Assessed client needs, developed personalized treatment plans, and connected clients with appropriate resources and service providers.

Provided methodologies and forms of standardization to the organization and its projects in terms of process and product quality. Detected early causes of defects and avoided their propagation.

Studied International Business at UNAPEC in the Dominican Republic. Focused on global business practices and principles.

Completed high school education at Colegio Padres y Maestros. Developed core academic skills.

Completed high school education at Colegio Don Bosco. Gained foundational knowledge across various subjects.