Vinicio Francisco Garcia
@viniciofranciscogarcia
My journey has been defined by a rich interplay of soft skills, technical prowess and passion.
Dominican RepublicWhat I'm looking for
Allow me to introduce myself. Over the past seven years, I have immersed myself in the realm of customer support, with a primary focus on the healthcare industry. My journey has been defined by a rich interplay of soft skills, technical prowess, and an unrelenting passion for delivering exceptional customer experiences. Throughout my career, I have consistently demonstrated a remarkable ability to forge deep connections with individuals, cultivating trust and empathy—qualities that are especially vital in healthcare contexts.
Beyond my proficiency in interpersonal interactions, I have honed my expertise in navigating a range of technologies. My adeptness in utilizing diverse customer relationship management (CRM) systems, telehealth platforms, and other pertinent software tools has not only streamlined the customer support process but also contributed significantly to the overall operational efficiency of the healthcare organizations I've been privileged to be a part of.
What truly distinguishes me is my inherent drive and self-motivation. For me, customer support isn't just a job; it's a vocation that I wholeheartedly embrace. This fervent commitment propels me to consistently exceed expectations, ensuring that every customer's concerns are not only resolved, but done so with meticulous care and unwavering dedication.
Experience
Customer Success Specialist
All data health
Apr 2021 - Present (3 years 1 month)
I joined AllDataHealth in order to provide excellent provider relations, billing, authorization, benefits and claims support to manage workload in an efficient and proactive manner.
Billing Specialist and Customer support manager
teleperformance
Oct 2016 - Mar 2021 (4 years 5 months)
I joined Teleperformance as a customer service specialist in order to provider services to members enrolled in a healthcare insurance in the state of Florida, I was able to successfully escalate to different departments such as workforce, Quality analyst and Floor manager in charge of operation of multiple LOBs
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