Peterson VolmyrPV
Open to opportunities

Peterson Volmyr

@petersonvolmyr

Dedicated Call Center Agent with exceptional communication and customer service skills.

Dominican Republic
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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

As a dedicated Call Center Agent with 5 years of experience, I excel in providing exceptional customer service and support. My journey in the industry has equipped me with the skills to handle a wide range of customer inquiries, from billing issues to technical support. I pride myself on my ability to communicate effectively and resolve problems efficiently, ensuring customer satisfaction at every interaction.

In my previous roles, I have demonstrated my commitment to enhancing the customer experience by actively listening to their needs and providing tailored solutions. My experience as a Customer Service Coordinator and Appointment Setter has honed my ability to manage multiple tasks while maintaining a high level of professionalism. I am passionate about contributing to a positive work environment and helping new hires succeed through coaching and support.

Experience

Work history, roles, and key accomplishments

TT

Appointment Setter/Chat Specialist

Tyme Global Technologies

Nov 2021 - Oct 2023 (1 year 11 months)

In my role as an Appointment Setter and Chat Specialist, I answered customer inquiries via chat, resolved issues, and provided product demonstrations. I maintained customer records and supported new hires with coaching and feedback.

PH

Call Center Agent

Premise Health

Aug 2015 - Oct 2022 (7 years 2 months)

As a Call Center Agent, I provided exceptional customer service and support, resolving inquiries related to billing, product information, and technical issues. I maintained a call center database and ensured operational efficiency by following established procedures.

Education

Degrees, certifications, and relevant coursework

Peterson hasn't added their education

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Tech stack

Software and tools used professionally

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Peterson Volmyr - Appointment Setter/Chat Specialist - Tyme Global Technologies | Himalayas