Scarlet Ulloa Báez
@scarletulloabez
Bilingual support specialist with expertise in customer service excellence.
Dominican RepublicWhat I'm looking for
I am a dedicated Support Specialist with over four years of experience in providing exceptional customer service in both English and Spanish. My journey began as a Patient Care Specialist, where I honed my skills in effective communication and problem-solving while ensuring a seamless user experience in dynamic environments. Currently, I work at Contact Centers Dominicana (CCD), where I excel in managing customer inquiries and support across various platforms.
In my role as a Critical Results Specialist at RadNet, I was responsible for reporting critical findings to physicians, ensuring timely communication between radiologists and doctors. This position required meticulous attention to detail and the ability to thrive under pressure, which I embraced wholeheartedly. My experience as a Medical Appointment Scheduler further solidified my commitment to providing a positive, patient-focused experience, coordinating appointments, and managing insurance verifications efficiently.
Experience
Work history, roles, and key accomplishments
Support Specialist
Support Contact Centers Dominicana (CCD)
Oct 2023 - Present (2 years 8 months)
As a Support Specialist, I provided customer support in both English and Spanish, ensuring timely communication between radiologists and doctors. I managed CRM tools and adapted to various platforms to resolve issues efficiently, maintaining an excellent user experience.
Medical Appointment Scheduler
Support Contact Centers Dominicana (CCD)
Oct 2021 - Sep 2023 (1 year 11 months)
As a Medical Appointment Scheduler, I coordinated patient appointments and verified insurance details while providing a positive, patient-focused experience. My role required effective communication and organizational skills.
Chat Support Agent
BYU Pathway Worldwide
Jun 2021 - Sep 2023 (2 years 3 months)
In my role as a Chat Support Agent, I provided real-time assistance to students in both English and Spanish, addressing inquiries related to admissions and course registration. I focused on clear communication and high response efficiency to support students effectively.
Education
Degrees, certifications, and relevant coursework
Ensign College
Bachelor's Degree, Business Management
2022 -
Pursuing a Bachelor's Degree in Business Management, focusing on developing skills in management, leadership, and business operations.
BYU Pathway Worldwide
Professional Certificate, English Language
2020 - 2022
Completed a Professional English Certificate, enhancing communication skills in a professional context.
Jose Delio Guzman Polytechnic Institute
Bachelor's Certificate, Logistics
2017 - 2020
Earned a Bachelor's Certificate in Professional Logistics, gaining knowledge in supply chain management and logistics operations.
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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