JRJose Ramirez
@joseramirez1
Dedicated customer support professional with over 5 years of experience.
Dominican RepublicWhat I'm looking for
With over five years of dedicated experience in customer support, I am passionate about providing exceptional service in every interaction. My expertise spans back-office operations, email management, and both voice and chat support. I thrive in fast-paced environments and am always willing to assist with additional tasks to ensure projects stay on track and deadlines are met.
Currently, I work as an Email Support Agent at Deel, Inc., where I address client inquiries related to payroll, compliance, and contractor management. My previous roles have equipped me with the skills to handle financial issues and maintain the quality of user-generated content on digital platforms. I pride myself on my clear communication and problem-solving abilities, which have consistently contributed to positive client experiences.
Experience
Work history, roles, and key accomplishments
Email Support Agent
Deel, Inc.
Jul 2024 - Present (11 months)
As an Email Support Agent at Deel, Inc., I addressed client inquiries on payroll, compliance, and contractor management, troubleshooting issues and guiding users through the platform.
Email Support Agent
Deel, Inc.
Jul 2024 - Present (11 months)
As an Email Support Agent at Deel, Inc., I addressed client inquiries on payroll, compliance, and contractor management, troubleshooting issues and guiding users through the platform.
Email Support Agent
Deel, Inc.
Jul 2024 - Present (11 months)
As an Email Support Agent at Deel, Inc., I addressed client inquiries on payroll, compliance, and contractor management, troubleshooting issues and guiding users through the platform.
Document Processing Agent
National Debt Relief
Jan 2022 - Jul 2024 (2 years 6 months)
Served as a key point of contact for clients via email, assisting with financial issues, processing documents, and addressing inquiries professionally and accurately.
Content Moderator
Roblox
Jun 2019 - Jan 2022 (2 years 7 months)
As a content moderator at Roblox, I maintained the quality and safety of user-generated content, ensuring compliance with platform guidelines.
Document Processing Agent
National Debt Relief
Jan 2022 - Jul 2024 (2 years 6 months)
Served as a key point of contact for clients via email, assisting with financial issues, processing documents, and addressing inquiries professionally and accurately.
Document Processing Agent
National Debt Relief
Jan 2022 - Jul 2024 (2 years 6 months)
At National Debt Relief, I served as a key point of contact for clients via email, assisting with financial issues, processing documents, and addressing inquiries professionally and accurately.
Content Moderator
Roblox
Jul 2019 - Jan 2022 (2 years 6 months)
Maintained the quality and safety of user-generated content on digital platforms, ensuring all content aligned with platform guidelines.
Content Moderator
Roblox
Jul 2019 - Jan 2022 (2 years 6 months)
Maintained the quality and safety of user-generated content on digital platforms, ensuring all content aligned with platform guidelines.
Customer Support Representative
Sprint/Boost Mobile
Feb 2018 - Jul 2019 (1 year 5 months)
Played a key role in delivering exceptional service, addressing inquiries, issues, and technical concerns related to our products and services.
Customer Support Representative
Sprint/Boost Mobile
Feb 2018 - Jul 2019 (1 year 5 months)
Played a key role in delivering exceptional service, addressing inquiries, issues, and technical concerns related to our products and services.
Customer Support Representative
Sprint/Boost Mobile
Feb 2018 - Jul 2019 (1 year 5 months)
In my role at Sprint/Boost Mobile, I delivered exceptional customer service, addressing inquiries and technical concerns related to products and services.
Education
Degrees, certifications, and relevant coursework
UDUniversidad Autónoma de Santo Domingo
Bachelor of Arts, Graphic Design
2020 -
Currently pursuing a degree in Graphic Design, focusing on the principles of design, digital media, and visual communication.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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