Open to opportunities

Yaneiry Reyes

@yaneiryreyes

Message

Bilingual administrative and sales professional specializing in customer relations.

United States

Message

What I'm looking for

I seek remote roles in sales, administration, or customer service where I can use CRM expertise, bilingual communication, and strong organization to improve client satisfaction and drive measurable results.

I am a results-driven administrative professional and sales specialist with experience in customer relations, financial services, and office management. I bring strong remote-work discipline, proficiency with CRM systems, and a commitment to improving processes and client satisfaction.

My background includes event coordination, life insurance sales, front-desk and administrative support, and high-volume customer service. I have documented successes such as a 25% conversion rate on calls and a 20% increase in sales from virtual appointments, and I consistently maintain accurate client records using Salesforce and HubSpot.

I am bilingual in Spanish, proficient with Microsoft Office Suite and virtual collaboration tools, and hold an A.A.S. in Business Administration. I seek roles where I can apply my organizational strengths, CRM expertise, and client-focused approach to support teams and drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

MJA Luxury

Jan 2025 - Present (1 year 2 months)

Provide comprehensive remote administrative support and coordinate luxury events, managing vendor communications, logistics, and timelines to maintain high client satisfaction.

Calendar Management Event Coordination Microsoft Office Vendor Management Data Management Customer Service

Life Insurance Agent

National Income

Nov 2023 - Nov 2024 (1 year)

Advised clients on life and accident insurance products, managed high-volume inbound/outbound calls with a 25% conversion rate, and drove a 20% increase in sales via virtual appointments.

Insurance Sales CRM Cold Calling Appointments Data Entry Customer Relationship Management

Administrative Assistant

DocGo

Apr 2023 - Dec 2023 (8 months)

Managed front desk operations, scheduled executive meetings and travel, and organized digital and physical filing systems to improve operational efficiency.

Front Desk Operations Scheduling Travel Coordination Digital Filing Systems Microsoft Office Data Entry Customer Service

Customer Service Representative

Windsor Pharmacy

Jan 2019 - Feb 2020 (1 year 1 month)

Handled high-volume calls, performed accurate data entry for client records and transactions, and processed purchase and sales orders to improve workflow efficiency.

Customer Service Data Entry Order Processing Phone Support CRM Problem Solving

Team Member

Pret A Manger

Dec 2016 - Dec 2018 (2 years)

Delivered exceptional customer service, managed vendor and client communications, and assisted with inventory and order fulfillment to support store operations.

Customer Service Inventory Management order fulfillment Cash Handling Communication Teamwork

Education

Degrees, certifications, and relevant coursework

Plaza College

Associate of Applied Science, Business Administration

Grade: 3.6 GPA

Activities and societies: Relevant coursework: Spreadsheet Applications; System Technology & Applications; Business Organization; Human Resources Management; Business Law; Intro to Accounting; Mathematical Applications; Presentation Technology & Techniques. Financial Services: Life and Accident Insurance Certification (2024).

Completed an A.A.S. in Business Administration with a 3.6 GPA and honors recognition on the Trustees’ and President’s Lists.