Nikia Lamb
@nikialamb
Administrative specialist with strong customer service, office coordination, and HR-focused goals.
United StatesWhat I'm looking for
I am an experienced administrative and customer service professional with a proven record in office coordination, vendor management, and executive support across retail, housing management, and corporate settings.
I have managed accounts payable, invoices, mailroom operations, and inventory while maintaining strong vendor relationships and efficient office processes.
My background includes customer-facing sales roles, debt-recovery calling, and data-entry responsibilities, and I draw on over 15 years of customer service experience to build rapport, resolve conflicts, and influence positive outcomes.
I am seeking to transition into Human Resources where I can apply my organizational skills, discretion, and collaborative approach to support employee and organizational needs.
Experience
Work history, roles, and key accomplishments
Retail Customer Service
Macy's
Sep 2024 - Present (1 year 6 months)
Provided exceptional customer service and virtual selling, influenced sales through product recommendations, and built customer relationships to meet store revenue goals.
Office Coordinator
Capstone On-Campus Management
Jun 2024 - Jan 2025 (7 months)
Managed accounts payable, vendor relations, invoices, inventory, and mailroom operations for student housing communities, improving office efficiency and vendor responsiveness.
Customer Solutions Associate
Portfolio Recovery Associates
Jan 2024 - Jun 2024 (5 months)
Managed multiple delinquent accounts via inbound and outbound calling, negotiated payment plans, and applied FDCPA guidelines to resolve disputes and recover outstanding payments.
Office Assistant
Food Lion
Sep 2022 - Dec 2023 (1 year 3 months)
Performed front-end supervision, data entry, and administrative duties; processed transactions (Western Union, lottery, Coinstar) and ran accounting recap reports to reconcile balances.
Director of First Impressions
Hall Honda Mileone Dealership
Apr 2017 - Jun 2019 (2 years 2 months)
Managed reception and performed data entry/scanning for HR and Accounting, conducted monthly expense reports and tag audits, and maintained office inventory to support dealership operations.
Education
Degrees, certifications, and relevant coursework
Elizabeth City State University
Bachelor of Science, Business Administration
2024 -
Bachelor of Science in Business Administration coursework at Elizabeth City State University beginning Sept. 2024.
Northeastern High School
High School Diploma, Business
Diploma in Business from Northeastern High School in Elizabeth City, NC.
Availability
Location
United StatesAuthorized to work in
Job categories
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