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Yana Moskalenska

@yanamoskalenska

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I grow B2B accounts through retention, renewals, and consultative sales.

Portugal

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What I'm looking for

I'm looking for an Account Manager or Customer Success role in Lisbon, on-site, hybrid, or remote, where I can grow client relationships through retention, renewals, consultative support, and commercial account growth.

At Property Finder, I owned 140+ real-estate agency accounts, helping clients improve advertising performance, listing visibility, lead generation, and commercial growth. I exceeded monthly targets by 30%+ on six occasions, quarterly targets by 20%+ three times, and delivered more than 300% of quarterly target in one quarter.

Previously at DAMAC Properties, I advised local and international buyers on property investments and closed high-value residential transactions valued at AED 15M–26M. I ranked among the top three monthly sales performers and on the overall company scorecard.

My earlier experience spans client service, real-estate administration, lead generation, and luxury hospitality. At Palazzo Versace, I managed VIP requests and guest concerns, earned 10+ written compliments, and was promoted within two years.

I'm now based in Lisbon, building my Portuguese language skills and bringing B2B account management, customer success, and consultative sales experience to new opportunities.

Experience

Work history, roles, and key accomplishments

Account Manager / Inside Sales

Property Finder

Jun 2024 - Mar 2026 (1 year 9 months)

Owned a portfolio of 140+ real-estate agency accounts, using account analytics to improve listing visibility and lead generation. Managed Salesforce pipeline, revenue forecasts, renewals, and exceeded monthly targets by 30%+ on six occasions.

Salesforce Account Management Customer Retention Renewals Upselling Cross Selling Revenue Forecasting Negotiation PropTech Digital Advertising Real Estate Consultative Selling Forecasting Pipeline Management Sales

Senior Wealth Advisor

Damac Properties

Mar 2021 - Jun 2024 (3 years 3 months)

Advised local and international buyers on suitable property investments.
Led virtual and in-person client consultations, generated sales, and consistently met monthly targets.
Closed high-value residential transactions, including units valued at AED 15M–26M.
Ranked among the top three monthly sales performers and among the top three on the overall company scorecard.

Salesforce Sales Negotiation Consultative Selling Customer Relationship Management

Administrative Officer

Footprint Real Estate

Jun 2020 - Mar 2021 (9 months)

Handled client enquiries and resolved complaints efficiently via phone and in person. Prepared initial tenancy and Ejari contracts; processed applications, registrations, and contract terminations. Coordinated interview schedules for HR, Sales, and senior executive management.

Contract Administration Contract Drafting Tenancy Documentation Real Estate

Sales Promoter

The First Group

Sep 2018 - Feb 2020 (1 year 5 months)

Presented property projects, engaged prospective buyers, generated qualified leads, and maintained prospect database integrity.
Scheduled buyer appointments and showroom visits; supported sales teams against tour and revenue targets.
Contributed to AED 4M+ in property sales and consistently exceeded tour targets.

Sales Lead Qualification Prospect Databases Lead Generation Sales Development Appointment Setting

Guest Relations / Communication Agent

Palazzo Versace

Aug 2015 - Jul 2018 (2 years 11 months)

Managed VIP requests, amenities, and guest preferences; resolved concerns and coordinated service requests through HotSOS.
Handled hotel calls and guest enquiries at the front desk of a premier luxury property.
Promoted within two years and received 10+ written compliments from guests and hotel management.

Customer Satisfaction Communication Skills Customer Retention Customer Experience VIP Client Services