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Sara Sofia

@sarasofia

Account Manager at Houst, improving property performance through pricing and availability strategies and building lasting client relationships.

Portugal

Message

At Houst, I manage a portfolio of properties in the Portuguese market, building long-term client relationships and delivering tailored solutions. I implement pricing and availability strategies to improve occupancy and property performance.

I also resolve complex client issues and work with cross-functional teams to improve service delivery. I’ve designed customer engagement and optimization processes and developed property-specific case studies and action plans.

As a freelance Customer Support Consultant with Portugal Active, I reviewed support structures and workflows, identified inefficiencies, and recommended practical improvements to processes, tools, KPIs, and SLAs.

At ManpowerGroup Portugal, I produced Key Information Documents for investment funds under PRIIPs and UCITS frameworks and analyzed financial data, including risk, charges, and performance metrics. I also supported sales teams and retail operations as Supervisor of Promotores.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Consultant

Current

Self Employed

Jan 2026 - Present (9 months)

Reviewed existing customer support structures and identified areas for improvement. Analyzed processes and workflows to provide recommendations for enhancing customer experience and operational efficiency.

Customer Support Process Analysis Workflow Optimization KPIs SLA Communication Skills

Current

Account Manager & Client Success Executive

Current

Houst

Jan 2021 - Present (5 years 9 months)

Managed a portfolio of properties in the Portuguese market, driving revenue growth and improving client satisfaction. Built long-term client relationships and implemented pricing strategies to increase occupancy rates.

Account Management Customer Relationship Management Revenue Growth Pricing Strategy Customer Success Cross Functional Collaboration Process Optimization

Fund Data Manager

ManpowerGroup Portugal

Jan 2019 - Jan 2021 (2 years)

Produced Key Information Documents (KIDs) for investment funds under PRIIPs and UCITS frameworks. Conducted financial data analysis and ensured data accuracy and compliance through NAV and benchmark analysis.

financial data analysis PRIIPS UCITS Funds Net Asset Value (NAV) Analysis Benchmark Analysis Compliance Process Improvement

Supervisor of Promotores

ManpowerGroup Portugal

Jan 2019 - Dec 2019 (11 months)

Supervised and supported sales teams, ensuring high performance and target achievement. Managed retail operations including sales tracking and inventory control.

Team Supervision Sales Management Retail Operations Inventory Control Problem Solving