Margarida Teles

I’m a Customer Success professional with 8+ years of experience across SaaS, account management, customer experience and operations, working with international customers and fast-growing companies.

Most recently, I worked as an Enterprise Customer Success Manager at PandaDoc, managing a portfolio of 100+ enterprise accounts worth €1.7M+ in ARR. I led customer onboarding and adoption initiatives, worked closely with C-level stakeholders and product teams, and helped customers get measurable value from complex SaaS solutions. I also have experience in account management, business development and hospitality, which has made me highly adaptable and comfortable working with different types of people and businesses.

I’m particularly interested in remote-first companies in SaaS, AI, sustainability and purpose-driven technology. I enjoy roles where I can combine customer understanding with problem-solving, process improvement and cross-functional collaboration, rather than simply managing accounts.

Outside of work, I’m passionate about travel, nature, sustainability, personal development and learning from different cultures. I’m naturally curious, calm, independent and happiest in environments where I can have a real impact and continue learning.