Open to opportunities

Aldrin Dcosta

@aldrindcosta

Message

I close consultative sales and coach teams to exceed monthly targets.

United Kingdom

Message

What I'm looking for

I'm seeking a sales, account management, customer success, or team leadership role where I can use strong communication, consultative selling, client relationship management, and coaching experience to make a real impact.

At Verisure, I manage the full sales cycle for residential and business security solutions, from prospecting and needs discovery through closing, onboarding, and long-term account management. I maintain a 45–50% personal conversion rate and close an average of 8–10 sales each month.

I coach a direct team of five, allocate warm leads based on individual strengths, and support performance through feedback, mentoring, and reviews. I've trained more than 10 new starters, including one who progressed to Sales Coach.

My background spans high-volume customer service at Addison Lee, logistics supervision at Amazon, and guest-facing operations at Marriott Hotel and Maharanis Restaurant. I bring a consultative, people-first approach to client relationships, retention conversations, negotiations, complaints, contracts, and invoicing.

I'm fluent in English and Hindi, conversational in Portuguese, and use Salesforce CRM, MySales App, Microsoft Office, and Google Workspace to manage pipelines and customer activity.

Experience

Work history, roles, and key accomplishments

Current

Sales Coach / Account Executive

Current

Verisure

Sep 2022 - Present (3 years 11 months)

Manage full sales cycle from prospecting to account management, consistently achieving 45-50% conversion rate and 8-10 sales monthly. Coach and manage a team of 5, train new starters, and handle contracts, invoicing, and client retention.

Call Centre Representative

Addison Lee

Feb 2022 - Sep 2022 (7 months)

Handled high volumes of inbound customer enquiries and complaints via phone, email, and live chat, consistently meeting SLA targets. Upsold additional services, processed reservations, and conducted follow-up calls to ensure satisfaction.

Customer Service Complaint Resolution Upselling Reservation Management Follow up SLA Problem Solving

Supervisor

Amazon

Sep 2020 - Feb 2022 (1 year 5 months)

Oversaw vehicle movements and coordinated inbound and outbound deliveries across multiple vendors, maintaining 100% accuracy. Conducted operational audits and implemented process improvements to drive efficiency and reduce errors.

Logistics Coordination Vendor Management Operational Audits Process Improvement Compliance Health and Safety

Night Receptionist

Marriott Hotel

Aug 2019 - Sep 2020 (1 year 1 month)

Supervised overnight check-ins and check-outs for international guests, controlling site access and ensuring a professional environment. Communicated in English, Portuguese, and Hindi, and maintained detailed overnight logs.

Front Desk Operations Multilingual Communication Reporting

Waiter

Maharanis Restaurant

Aug 2017 - Aug 2019 (2 years)

Delivered attentive front-of-house service in a busy restaurant, managing orders, payments, and guest satisfaction. Participated in menu briefings and contributed to strong repeat business and positive feedback.

Customer Service Order Management Payment Processing Teamwork