I’m looking for a SaaS remote role where I can own the boarding and adoption, use CRM to strengthen customer relationships and partner with Sales to improve the customer journey - bringing clear communication, structured sales process thinking and customer-first service.
Looking for a job
Andreia Colmeiro
@andreiacolmeiro
Customer Success and renewals specialist who improves retention through CRM-driven, customer-first support in SaaS.
PortugalWhat I'm looking for
I’m a Customer Success and Renewals Specialist focused on driving retention and long-term outcomes for SaaS customers. In my current role at Zappy, I support customers through strong customer relationship management using CRM and consistent customer service.
Previously, as a Sales Development Representative at MetaCompliance, I combined customer relationship management with outbound and pipeline activities. I worked with Salesforce.com, supported sales motion, used cold calling, and delivered in English.
At EF Education First, I advanced from Sales Coordinator to Senior Sales Consultant, strengthening my ability to manage the full sales process. I contributed through Sales Management, presales, business communications, and a structured “Processo de venda,” while keeping customer relationships at the center.
Earlier roles at BRABBU Design Forces and UAWC Agency helped me build a grounded sales foundation—managing leads, running customer conversations, and closing opportunities. I also developed early experience with negotiation and contract discussions, and I bring a Marketing master’s background to make my customer work more strategic.
Experience
Work history, roles, and key accomplishments
Current
Worked as a Customer Success Specialist at Zappy Software, supporting client retention and customer relationship management for SaaS customers.
Worked as a Sales Development Representative at MetaCompliance, focusing on sales outreach using CRM processes and cold calling.
Worked as a Senior Sales Consultant at EF Education First, supporting sales activities and customer relationship management using CRM tools.
Worked as a Sales Coordinator at EF Education First, handling sales management, presales, and CRM-based sales processes.
- Manage the portfolio of customers and potential customers;
- Hold virtual meetings to present brands and products;
- Manage sales opportunities;
- Close sales.
- Manage leads through Salesforce (CRM);
- Contact and manage potential customers, partners and press;
- Represent the luxury furniture brand in international markets, especially in the American market;
- Prospecting the same market;
- Formulate price quotes.
UM
Sales Trainee
UAWC - AdWords and Facebook Marketing
Feb 2020 - Mar 2020 (1 month)
Held a Sales Trainee internship at UAWC, supporting customer relationship development, contract negotiation, sales information logging, and lead generation.
The volunteer experiences department aims to promote international volunteering among young Portuguese people. When these young people embark on the experience of their choice, the team is in charge of keeping the young person's experience organized and supporting them throughout the 6 weeks that the project consists of.
The volunteer experiences department aims to promote international volunteering among young Portuguese people. When these young people embark on the experience of their choice, the team is in charge of keeping the young person's experience organized and supporting them throughout the 6 weeks that the project consists of.
Education
Degrees, certifications, and relevant coursework
FP
FEP School of Economics and Management , University of Porto
Mestrado, Marketing
2021 - 2024
FP
FEP School of Economics and Management , University of Porto
Bachelor, Management
2016 - 2020
Durante a licenciatura, tive oportunidade de participar em diversos eventos que contribuíram para o meu enriquecimento profissional. Nestes eventos podemos incluir o "Make Your Path", organizado pelo EXUP - FEP, onde participei em formações tanto sobre o Curriculum Vitae como sobre o LinkedIn, em Fevereiro 2018. Tive também oportunidade de fazer parte da "Lisbon Business Trip", organizada pela FFC
IS
IE Business School
Erasmus+ Student, Business Administration
2018 - 2019
Período de mobilidade em Madrid, Espanha durante a licenciatura.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PortugalAuthorized to work in
Salary expectations
35k-50k EUR
Social media
Job categories
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