Andreia Colmeiro

I’m a Customer Success and Renewals professional with 3+ years of experience across SaaS, Sales and Account Management. Throughout my career, I’ve developed a strong passion for building meaningful customer relationships, driving retention and helping businesses grow through long-term customer value.

Currently, I work as a Customer Success and Renewals Specialist at Zappy Software, where I manage customer relationships, drive product adoption and lead renewal negotiations. My role involves proactively identifying retention risks, understanding customer needs and helping customers get the most value from the platform. By combining a consultative approach with a strong commercial mindset, I contributed to increasing Net Revenue Retention (NRR) by more than 70% in my first year.

Before transitioning into SaaS, I worked at EF Education First, where I managed a diverse B2C customer portfolio and supported customers throughout their journey, from initial engagement to post-sale support. During this time, I was recognised among the Top 50 sellers worldwide in 2023 and ranked #2 in Portugal for two consecutive years. This experience strengthened my ability to build trust, understand different customer needs and consistently deliver results.

Earlier in my career, I gained valuable B2B sales and account management experience at COVET Group, working with international clients, particularly in the US market. This helped me develop a strong foundation in relationship management, business development, and cross-functional collaboration.

I hold a Master’s degree in Marketing from FEP – University of Porto, which complements my professional experience with a solid understanding of customer behaviour and business strategy.

What motivates me most is finding the balance between customer satisfaction and business success. I enjoy understanding what customers truly need, identifying opportunities to improve their experience and turning challenges into solutions that create measurable value.

I’m particularly interested in opportunities within Customer Success, Renewals and Account Management, where I can combine my relationship-building skills and proactive mindset to contribute to customer retention.

I’m now looking to join an ambitious, international team where I can continue learning, take ownership of new challenges and make a meaningful impact on both customers and the business.