I’m looking for a fully remote role in business operations, administration, customer support or reporting. I bring experience in Canada and Argentina, strong Excel and analytical skills, and the ability to work independently. I’m interested in long-term opportunities with international teams.

Matias Artes
@matiasartes
Business Operations professional with 10+ years in administration, reporting, Excel, customer support and process improvement.
What I'm looking for
I am a Business Operations and Administrative professional with 10+ years of experience supporting companies through operations, reporting, process improvement, customer service, and business administration.
I have professional experience in both Argentina and Canada, working in fast-paced and multicultural environments where organization, accuracy, communication, and independent problem-solving were essential.
My experience includes operational coordination, Excel reporting and data analysis, accounts payable and receivable, billing, documentation, customer support, scheduling, process improvement, CRM management, and cross-functional coordination.
In Canada, I worked in People & Operations and administrative/customer support roles, coordinating workflows, reporting, onboarding, documentation, billing, expenses, and day-to-day operational processes.
Previously in Argentina, I managed administrative, commercial, and operational activities, including purchasing, logistics coordination, financial administration, KPI reporting, supplier management, and digital marketing.
I can support businesses with:
• Business and administrative operations
• Excel spreadsheets, reporting and data analysis
• CRM and database management
• Billing, invoicing and expense tracking
• Accounts payable and receivable support
• Customer service and client communication
• Documentation and process organization
• Executive and virtual assistance
• Research and data entry
• Operational and logistics coordination
I am fluent in Spanish and have advanced professional English. I am comfortable working independently with international teams and adapting quickly to new systems and processes.
My focus is simple: understand what needs to be done, organize it efficiently, and deliver accurate, reliable work with minimal supervision.
Experience
Work history, roles, and key accomplishments
People & Operations Manager
ThinkingCap
Aug 2025 - Dec 2025 (4 months)
Managed day-to-day business operations, administrative workflows and internal processes in a fast-paced Canadian company. Coordinated onboarding, HR administration, billing, expenses, accounts payable/receivable and operational reporting. Supported cross-functional teams and improved internal processes using Excel, Google Workspace, Jira and HubSpot.
Customer Support Specialist
Beck Taxi
Nov 2024 - Aug 2025 (9 months)
Provided administrative and customer support in a high-volume transportation environment. Coordinated customer requests, service operations and documentation while working independently during overnight shifts. Achieved 100% accuracy in a formal performance evaluation.
Business Operations Manager
Nuclemed S.A.
Jun 2017 - Apr 2023 (5 years 10 months)
Managed business operations, administration, finance and logistics. Developed Excel reports and KPIs, improved processes, and led commercial and digital marketing initiatives that contributed to a 30% increase in revenue.
Senior Administrative Analyst
Agetsa
Mar 2012 - Jul 2015 (3 years 4 months)
Managed administrative and international trade documentation, invoicing, payment follow-up and operational reporting. Coordinated deliveries, documentation and communication with clients, suppliers and logistics partners, ensuring accurate and timely execution of day-to-day operations.
Education
Degrees, certifications, and relevant coursework
Seneca College
Business Marketing, Business Marketing
2023 - 2024
Grade: 3.6
Pursued a Business Marketing program at Seneca College, achieving a GPA of 3.6.
Universidad Tecnológica Nacional
Business Administration, Business Administration
2018 - 2020
Grade: 8.88
Studied Business Administration at UTN, maintaining an average grade of 8.88.
Tech stack
Software and tools used professionally
Microsoft Azure
Google Cloud Platform
GitHub
GitHub Actions
SugarCRM
Google Docs
Google Drive
Google Analytics
Microsoft Teams
Jira
Google Maps
HubSpot
Google Workspace
Microsoft Office 365
Google Sheets
Microsoft Excel
GitHub Pages
MangoCRM
Craft CMS
Microsoft Power BI
Google Ads
Microsoft Dynamics 365
GitHub Copilot
Microsoft Word
AWS
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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