Looking for a job

Shivika Nanda

@shivikananda

BBA graduate with experience in administration, customer service, and operations, seeking remote opportunities to contribute and grow professionally.

Canada

Message

What I'm looking for

I am seeking a remote opportunity in administration, customer success, operations, or project coordination where I can apply my skills, contribute to team success, and grow professionally. I value a collaborative work environment, competitive compensation, flexibility, and opportunities for long-term career advancement.

I am a motivated and detail-oriented professional with a Bachelor of Business Administration specializing in Project Management and over two years of experience in administration, customer service, program coordination, and operational support. My professional background spans education, healthcare, and retail, allowing me to develop a versatile skill set and adapt effectively to different work environments.

Throughout my career, I have gained hands-on experience managing administrative operations, coordinating student programs, maintaining confidential records, resolving customer inquiries, troubleshooting technical issues, and collaborating with cross-functional teams. At Academy of Learning Career College, I supported students, coordinated program activities, and worked with internal teams to improve service delivery. My previous experience in healthcare administration strengthened my skills in documentation, scheduling, insurance processing, and client relationship management.

I am currently pursuing a Legal Office Administration diploma to expand my knowledge of legal procedures, compliance, and professional documentation.

I am particularly interested in remote opportunities involving operations coordination, customer success, project coordination, administrative support, and client services. I enjoy solving problems, improving processes, learning new technologies, and helping organizations deliver exceptional customer experiences.

I value professional growth, teamwork, accountability, and continuous learning. My long-term goal is to build a successful career within a forward-thinking organization where I can take on increasing responsibilities, contribute to operational improvements, and make a meaningful impact through my skills, dedication, and commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Program coordinator

Current

Academy of learning

Jul 2024 - Present (2 years 3 months)

Coordinated administrative and operational activities, ensuring efficient student support and program delivery. Provided academic and technical assistance through a ticketing system, resolving inquiries and troubleshooting online learning platforms. Supported students with digital tools, learning resources, and time management strategies while maintaining professional communication.

Data Management Order Management Order Entry Order Tracking Student Support

Dental Administrator

Milton Go Dental Centre

Jun 2023 - Jul 2024 (1 year 1 month)

Managed patient records, appointment scheduling, insurance verification, and confidential documentation. Processed insurance claims, maintained databases, and prepared monthly reports. Resolved patient inquiries, coordinated with healthcare professionals, and supported daily office operations through data entry, financial documentation, and administrative assistance.

Patient Scheduling Insurance Claims Processing Patient Care Data Management Coordination

Sales Associate

Hudson Bay

Aug 2022 - May 2023 (9 months)

Delivered excellent customer service by assisting with product inquiries, recommendations, and purchases. Processed transactions, balanced cash registers, and maintained financial records. Trained new employees on customer service and daily operations. Supported inventory management and collaborated with team members to ensure operational efficiency.

Customer Service Billing Systems Communication Skills

Student Ambassador

Yorkville University

Oct 2022 - Dec 2022 (2 months)

Supported prospective and current students with academic programs, campus services, and resources. Organized workshops and engagement activities to enhance student experiences. Designed promotional materials using Canva and maintained resource databases. Collaborated with university staff and student teams to coordinate events and improve student engagement.

Workshop Facilitation Student Support Campus Marketing

Education

Degrees, certifications, and relevant coursework

CIMT College

Diploma, Legal Office Administration

2026 -

Currently pursuing a Legal Office Administration diploma, developing knowledge of legal terminology, document preparation, office procedures, and administrative practices. Building skills in legal documentation, records management, confidentiality, and professional communication to support efficient legal office operations.

Yorkville University

Bachelor's Degree, Business Administration – Project Management

2022 - 2024

Grade: 3.12

Activities and societies: Actively participated in university events, student engagement initiatives, and leadership activities. Served as a Student Ambassador, supporting new students, organizing workshops, and promoting campus involvement. Collaborated with university teams on student events, peer mentorship, and community-building initiatives.

Completed a Bachelor of Business Administration specializing in Project Management. Developed knowledge of business operations, project planning, organizational management, leadership, and strategic decision-making. Strengthened analytical, communication, problem-solving, and teamwork skills applicable across diverse professional environments.