Yakubu AhmadRufai
@yakubuahmadrufai
Customer Support Representative at Outsource Global Technologies Limited; built AES Luxury Apartments’ social channels to 1,000+ followers.
NigeriaWhat I'm looking for
At Outsource Global Technologies Limited, I handle customer inquiries and complaints in Zendesk, document interactions, and follow up on escalated cases through resolution.
At AES Luxury Apartments, I built TikTok, Instagram, and Facebook from zero to 1,000+ followers. I also connected social and website booking to eZee PMS so inquiries could convert to reservations.
At TeleSoftas Nigeria, I handled 50–60 customer interactions a day across WhatsApp, email, and chat, keeping maximum reply time to 30 minutes. I used HubSpot and Zoho to document cases and track follow-ups, and added ChatGPT-assisted drafting from late 2022.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Outsource Global Technologies Limited
Jul 2026 - Present (3 months)
Handle customer inquiries, requests, and complaints in Zendesk and related channels, logging interactions and escalating complex cases until resolution in a performance-driven BPO environment.
Administrative Manager
Dozubel Hotel & Apartments
Nov 2025 - Jun 2026 (7 months)
Ran day-to-day administration across hotel and apartment operations, coordinating front office, housekeeping, maintenance, and management. Managed reservations, room status, and guest records in HotelMan, and prepared daily reports on occupancy and guest activity.
Social Media & IT Support Officer
AES Luxury Apartments
Sep 2023 - Nov 2025 (2 years 2 months)
Built TikTok, Instagram, and Facebook from zero to 1,000+ followers using Canva and Meta Business Suite. Implemented booking on social profiles and the website, and used eZee PMS to convert inquiries into reservations.
Customer Support Representative
TeleSoftas Nigeria
Feb 2022 - Aug 2024 (2 years 6 months)
Handled 50–60 customer interactions per day across WhatsApp, email, and chat, keeping maximum reply time to 30 minutes. Worked in HubSpot and Zoho to document cases, track follow-ups, and escalate issues.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Science, Pure & Applied Chemistry
B.Sc. in Pure & Applied Chemistry with laboratory training in accurate documentation, process discipline, and attention to detail.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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