I am seeking a remote role where I can apply my customer service, operations, and data analysis skills to deliver measurable results. I am driven by KPIs such as CSAT, FCR, response time, quality, and operational efficiency, using data to identify trends, improve processes, and enhance customer experiences while contributing to business growth.
LO
Open to opportunities
Loveth Osaigbovo
@lovethosaigbovo
I resolve high-volume customer issues across phone, email, chat, and CRM systems.
NigeriaWhat I'm looking for
I've handled high-volume customer support at DCS Communication Center, managing 50+ daily interactions across phone, email, and live chat while consistently meeting 90%+ SLA, AHT, QA, and customer service targets.
As a freelance customer support professional, I managed 50–70 guest enquiries daily, processed reservations and cancellations, and resolved over 90% of guest concerns on first contact. I support order processing, booking management, account updates, ticket resolution, accurate documentation, and proactive follow-ups across CRM and booking systems.
My background also includes virtual administration and hotel operations, where I maintained accurate records, prepared Excel reports, managed calendars, coordinated teams, and supported smooth guest experiences.
Experience
Work history, roles, and key accomplishments
DC
Customer Service/Support
DCS Communication Center
Jun 2024 - Jul 2026 (2 years 1 month)
Managed 50+ customer interactions daily across phone, email, and live chat, processed orders and bookings, and maintained high accuracy in data entry and validation. Consistently met 90%+ SLA, AHT, and QA targets.
IF
Customer Service/Support (Freelance)
Independent Freelancer
Jan 2022 - Jun 2024 (2 years 5 months)
Handled 50-70 guest enquiries daily via phone, email, and live chat, processed reservations and cancellations, and resolved over 90% of guest concerns on first contact. Maintained 99% accuracy in updating reservation details and guest profiles.
IF
Administrative Virtual Assistant
Independent Freelancer
May 2020 - Sep 2021 (1 year 4 months)
Maintained digital records and databases with 99% accuracy, cleaned and organized business data, and prepared weekly reports using Microsoft Excel and Google Workspace. Managed calendars, appointments, and documentation for remote operations.
EH
Project Management - Hotel Operations Manager
Empress Hotel
Mar 2018 - Jan 2020 (1 year 10 months)
Supervised daily front-office operations, managed guest reservations and service requests, and resolved guest complaints promptly. Coordinated front desk, housekeeping, and maintenance teams, and prepared operational reports to support revenue management.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Plant Biology and Biotechnology
Pursued a Bachelor of Science in Plant Biology and Biotechnology, expected to complete in 2025.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Philippines
United Kingdom
South AfricaJob categories
Skills
Customer Relationship ManagementGenesysOPRATicket ManagementCustomer SupportPhone SupportEmail SupportLive ChatOrder ProcessingBooking ManagementReservation ManagementAccount ManagementFirst Contact ResolutionsEscalation ManagementCustomer Service SLA’SQuality AssuranceData EntryData CleaningData ValidationData AnalysisData ReportingExcelGoogle SheetsPivot TablesConditional FormattingMicrosoft WordPowerPointOutlookGoogle WorkspaceZoomGoogle CalendarNotionTrelloMeta Business SuiteAppointment SchedulingDocument Management
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