Open to opportunities

Ola-White Idowu

@ola-whiteidowu

Message

Experienced virtual assistant and customer support specialist delivering measurable results.

Nigeria

Message

What I'm looking for

I seek remote roles where I can provide high-quality customer support, manage CRMs, optimize operations, and grow within collaborative, efficiency-focused teams.

I am a results-oriented virtual assistant and customer support specialist with over five years of remote experience, consistently delivering high satisfaction rates and operational improvements. I specialize in CRM management (HubSpot, Zoho), live chat support, Airbnb guest support, and task coordination, and I use data-driven insights to enhance efficiency and client relationships.

I have a proven track record of resolving high volumes of inquiries, optimizing listings to increase bookings, and improving internal processes such as scheduling and inventory accuracy. I am proactive, detail-focused, and committed to building lasting client trust through clear communication and dependable remote collaboration.

Experience

Work history, roles, and key accomplishments

Current

Airbnb Guest Support Specialist

Current

STR Academy

Aug 2025 - Present (2 months)

Provided dedicated Airbnb guest support resolving 40+ daily inquiries and achieved a projected 95% satisfaction rate within the first month; optimized listings and personalized follow-ups to increase booking rates by 15%.

Airbnb Support CRM Management Customer Satisfaction Data Entry

Current

Virtual Assistant / Chat Support

Current

Ummigold Jewelry

Jan 2025 - Present (9 months)

Delivered real-time chat support maintaining a 98% customer satisfaction rate across 50+ monthly inquiries; managed appointment scheduling and CRM updates, reducing scheduling conflicts by 30%.

Live Chat Support CRM Scheduling Microsoft Office Google Workspace Customer Satisfaction

Customer Service Associate

Wayber Technologies

Jun 2023 - Dec 2024 (1 year 6 months)

Provided frontline support resolving 50+ daily inquiries and cut response times by 20%; analyzed CRM data and improved inventory accuracy through monthly stock checks to 100%.

Customer Support Inventory Management Returns Processing Remote Support Data Analysis Response Time Optimization

Customer Support Assistant

Laylet Tech

Aug 2021 - Jul 2023 (1 year 11 months)

Compiled customer support reports that contributed to a 15% increase in operational efficiency and handled 30+ weekly client interactions to foster repeat business.

Data Entry Client Communication Operations Support