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@ola-whiteidowu
Experienced virtual assistant and customer support specialist delivering measurable results.
I am a results-oriented virtual assistant and customer support specialist with over five years of remote experience, consistently delivering high satisfaction rates and operational improvements. I specialize in CRM management (HubSpot, Zoho), live chat support, Airbnb guest support, and task coordination, and I use data-driven insights to enhance efficiency and client relationships.
I have a proven track record of resolving high volumes of inquiries, optimizing listings to increase bookings, and improving internal processes such as scheduling and inventory accuracy. I am proactive, detail-focused, and committed to building lasting client trust through clear communication and dependable remote collaboration.
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Work history, roles, and key accomplishments
STR Academy
Aug 2025 - Present (3 months)
Provided dedicated Airbnb guest support resolving 40+ daily inquiries and achieved a projected 95% satisfaction rate within the first month; optimized listings and personalized follow-ups to increase booking rates by 15%.
Ummigold Jewelry
Jan 2025 - Present (10 months)
Delivered real-time chat support maintaining a 98% customer satisfaction rate across 50+ monthly inquiries; managed appointment scheduling and CRM updates, reducing scheduling conflicts by 30%.
Wayber Technologies
Jun 2023 - Dec 2024 (1 year 6 months)
Provided frontline support resolving 50+ daily inquiries and cut response times by 20%; analyzed CRM data and improved inventory accuracy through monthly stock checks to 100%.
Laylet Tech
Aug 2021 - Jul 2023 (1 year 11 months)
Compiled customer support reports that contributed to a 15% increase in operational efficiency and handled 30+ weekly client interactions to foster repeat business.
Degrees, certifications, and relevant coursework
Bachelor of Science, Physics
Graduated with a Bachelor of Science in Physics from Lagos State University, completed in 2012.
Software and tools used professionally
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