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@ola-whiteidowu
Experienced virtual assistant and customer support specialist delivering measurable results.
NigeriaI am a results-oriented virtual assistant and customer support specialist with over five years of remote experience, consistently delivering high satisfaction rates and operational improvements. I specialize in CRM management (HubSpot, Zoho), live chat support, Airbnb guest support, and task coordination, and I use data-driven insights to enhance efficiency and client relationships.
I have a proven track record of resolving high volumes of inquiries, optimizing listings to increase bookings, and improving internal processes such as scheduling and inventory accuracy. I am proactive, detail-focused, and committed to building lasting client trust through clear communication and dependable remote collaboration.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
STR Academy
Aug 2025 - Present (3 months)
Provided dedicated Airbnb guest support resolving 40+ daily inquiries and achieved a projected 95% satisfaction rate within the first month; optimized listings and personalized follow-ups to increase booking rates by 15%.
Ummigold Jewelry
Jan 2025 - Present (10 months)
Delivered real-time chat support maintaining a 98% customer satisfaction rate across 50+ monthly inquiries; managed appointment scheduling and CRM updates, reducing scheduling conflicts by 30%.
Wayber Technologies
Jun 2023 - Dec 2024 (1 year 6 months)
Provided frontline support resolving 50+ daily inquiries and cut response times by 20%; analyzed CRM data and improved inventory accuracy through monthly stock checks to 100%.
Laylet Tech
Aug 2021 - Jul 2023 (1 year 11 months)
Compiled customer support reports that contributed to a 15% increase in operational efficiency and handled 30+ weekly client interactions to foster repeat business.
Degrees, certifications, and relevant coursework
Bachelor of Science, Physics
Graduated with a Bachelor of Science in Physics from Lagos State University, completed in 2012.
Software and tools used professionally
NigeriaYou can contact Ola-White and 90k+ other talented remote workers on Himalayas.
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