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Ola-White Idowu

@ola-whiteidowu

Experienced virtual assistant and customer support specialist delivering measurable results.

Nigeria
Message

What I'm looking for

I seek remote roles where I can provide high-quality customer support, manage CRMs, optimize operations, and grow within collaborative, efficiency-focused teams.

I am a results-oriented virtual assistant and customer support specialist with over five years of remote experience, consistently delivering high satisfaction rates and operational improvements. I specialize in CRM management (HubSpot, Zoho), live chat support, Airbnb guest support, and task coordination, and I use data-driven insights to enhance efficiency and client relationships.

I have a proven track record of resolving high volumes of inquiries, optimizing listings to increase bookings, and improving internal processes such as scheduling and inventory accuracy. I am proactive, detail-focused, and committed to building lasting client trust through clear communication and dependable remote collaboration.

Experience

Work history, roles, and key accomplishments

SA
Current

Airbnb Guest Support Specialist

STR Academy

Aug 2025 - Present (2 months)

Provided dedicated Airbnb guest support resolving 40+ daily inquiries and achieved a projected 95% satisfaction rate within the first month; optimized listings and personalized follow-ups to increase booking rates by 15%.

LT

Customer Support Assistant

Laylet Tech

Aug 2021 - Jul 2023 (1 year 11 months)

Compiled customer support reports that contributed to a 15% increase in operational efficiency and handled 30+ weekly client interactions to foster repeat business.

Education

Degrees, certifications, and relevant coursework

LU

Lagos State University

Bachelor of Science, Physics

Graduated with a Bachelor of Science in Physics from Lagos State University, completed in 2012.

Tech stack

Software and tools used professionally

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Ola-White Idowu - Airbnb Guest Support Specialist - STR Academy | Himalayas