Victoria Udeigwe
@victoriaudeigwe
I improve customer support through responsive email, chat, CRM, and operations coordination.
NigeriaWhat I'm looking for
I've supported customer communication, email and chat inquiries, CRM records, inboxes, follow-ups, and daily operations across hospitality and virtual support environments.
At Abia Hotels Limited, I delivered front-line guest service, managed bookings, reservations, and payments, and resolved complaints professionally. My work contributed to a 40% improvement in guest satisfaction, reduced booking and payment discrepancies by 20%, and minimized escalations by 35%.
As a volunteer Virtual Assistant at Thrivees, I improved first-response efficiency by 35% and reduced unresolved requests by 28% through prioritization, proactive follow-ups, and accurate tracking.
I bring organized, empathetic support to fast-paced teams while maintaining 99% accuracy in customer and administrative records. I use tools including HubSpot, Zendesk, Trello, ClickUp, Google Workspace, and Microsoft Office Suite to keep work moving smoothly.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Thrivees
Feb 2026 - Present (8 months)
Improved first-response efficiency by 35% and reduced unresolved requests by 28% through proactive follow-ups and accurate tracking. Maintained 99% data accuracy and supported inbox management, scheduling, and documentation.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Science, Medical Laboratory Science
Pursuing a Bachelor of Science in Medical Laboratory Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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