Looking for a job

Princess Joanne Henry

@princessjoannehenry

Customer support and operations professional at TUTA SUITES who handled guest requests, coordinated staff activities, and prepared operational reports.

Nigeria

Message

What I'm looking for

Customer support, operations, virtual assistance and social media professional with experience in hospitality and business administration. Skilled in customer communication, complaint resolution, content management, scheduling and day-to-day operations. Reliable, organized, quick to learn and comfortable working remotely.

At TUTA SUITES, I served as a key contact for day-to-day customer and operational matters, following up on guest requests and communicating issues to staff and management. I also coordinated staff activities and prepared daily and weekly reports.

At ATIS GADGET STORE, I handled digital customer enquiries and created social media content, contributing to growth of the account to 4,000 followers within three months. In my social media and content projects, I manage audience interactions across TikTok and Instagram and create short-form videos using Canva and CapCut.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager & Content Creator

Current

Social Media & Content Projects

Jan 2025 - Present (1 year 9 months)

Managed customer and audience interactions across TikTok and Instagram, created and edited short-form videos, and supported the growth of a hotel's social media presence to 1,000 followers within one month.

Social Media Management Content Creation Canva Capcut Audience Engagement ChatGpt AI productivity tools

Operations Manager

Tuta Suites

Jul 2026 - Sep 2026 (2 months)

Served as key point of contact for customer and operational matters, coordinated staff activities, prepared reports, and supported business development.

Customer Support Operations Coordination Report Preparation Stock Monitoring Business Development Communication Skills

Social Media & Customer Support

Atis Gadget Store

Nov 2025 - Apr 2026 (5 months)

Handled customer enquiries, created social media content, and contributed to growing the business social media account to 4,000 followers within three months.

Customer Support Social Media Management Canva Capcut Content Creation Product Photography Videography

Volunteer

Teen Girls Initiative

Jan 2025 - Jun 2025 (5 months)

Supported programme activities, assisted with coordination and administrative responsibilities, and collaborated with team members to achieve objectives.

Coordination Communication Skills Administrative Support Teamwork