Asma Zayet

Handle customer inquiries, complaints, and requests professionally via chat, email, and calls. Investigate and resolve urgent and non-urgent cases involving account-related inquiries, reservation discrepancies, cancellations, refunds, overbookings, check-in issues, accommodation concerns, and service complaints.

Provide Tier 1–2 technical support via phone, chat, and ticketing systems. Troubleshoot hardware, software, network, and application issues, and resolve incidents in line with SLAs.

Proactively engage with existing customers to drive sales growth and manage a database of client accounts. Provide exceptional customer service, process orders, and collaborate in weekly meetings to develop sales strategies.

Supervised customer service agents and managed high volumes of inquiries. Resolved customer issues via calls and written communication, handled financial management tasks such as refunds and compensations, and mentored junior team members.

Managed customer accounts and resolved service-related issues. Maintained accurate records and built long-term customer relationships through effective communication.

Conducted research and analyzed parliamentary activities. Extracted and organized key ideas from academic references and interviewed individuals connected to legislative affairs.

Taught online English lessons to French students of various levels. Monitored progress, provided personalized guidance, and designed thematic presentations to enhance learning.

Managed internal communication tools and coordinated committee sessions. Conducted legal research and assisted in drafting laws related to labor and arts, and created daily press reports and monthly newsletters.

Led workshops for children, integrating fun learning activities. Maintained discipline and encouraged interactive learning.

Developed and delivered English language lessons using interactive methods. Designed curriculum aligned with national standards, supervised students, and provided exam preparation support.

Pursuing a Master's degree in International Business Law, ongoing as of 2026.

Completed a Licence in Public Law from 2016 to 2020.

Earned a Certificate of Achievement from AMIDEAST, Tunisia, from 2016 to 2018.