Xiao Tong Lim

I am a multilingual customer service and communications professional with experience in PR, call center support, system implementation, and Hokkien transcription. I have delivered high customer satisfaction ratings, reduced handling time, and achieved strong conversion rates through attentive, detail-oriented service.

In prior roles I implemented Respond.io to streamline patient communications, coordinated cooperator materials in PR to optimize press coverage, and transcribed dialect-specific Hokkien content using Subtitle Edit—completing intensive overseas recording and training projects. I learn systems quickly and adapt to fast-paced environments.

I collaborate effectively across departments, prioritize tasks to meet deadlines, and train new hires to maintain quality and consistency. I bring strong listening, problem-solving, and time-management skills to roles that require clear communication and operational improvements.