Open to opportunities

Xhyrylle Kim de Villa

@xhyryllekimdevilla

Message

Customer service representative specializing in healthcare BPO support and patient data management.

Philippines

Message

What I'm looking for

I seek a healthcare BPO role where I can apply HIPAA-compliant patient data management, claims resolution, and provider support while growing professionally within a collaborative team.

I am a customer service professional with hands-on experience in healthcare BPO roles, focused on medical billing, insurance claims processing, and secure patient data management. I consistently follow regulatory guidelines such as HIPAA to protect sensitive information while delivering timely support.

I have worked with multiple BPO employers handling provider inquiries, eligibility, benefits, prior authorizations, claim issue resolution, and maintaining accurate records using customer service software. I bring strong organizational, time-management, and verbal and written communication skills to fast-paced environments.

I am committed to improving customer retention and supporting providers and patients through clear, compliant processes, strategic scheduling, and dependable administrative execution.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TTEC College

Nov 2024 - Feb 2025 (3 months)

Assisted dental providers with claims, eligibility, prior authorizations, and resolved claim issues while maintaining accurate provider interaction records.

Claims Resolution Provider Support Eligibility Verification Record keeping Customer Service & Compliance

Customer Service Representative

TaskUs

Apr 2024 - Oct 2024 (6 months)

Processed medical billing and insurance claims, supported patients and providers via phone, and maintained confidentiality and accuracy per regulatory guidelines.

Insurance Claims Medical Billing Patient Support Data Entry Verbal And Written Communication

Customer Service Representative

ResultsCX

Dec 2023 - Mar 2024 (3 months)

Handled administrative healthcare tasks in a BPO, managing patient data and adhering to HIPAA and company policies to ensure confidentiality and process accuracy.

Medical Billing HIPAA CRM Phone Support Time Management Organizational Skills