Xenia Ortiz

Recruited and onboarded new Application Representatives and support staff using structured onboarding tracks. Built 11 operational documents, including onboarding guides, email swipe files, KPI scorecards, interim agreements and incident protocols.

Built the CEO's personal company from the ground up, including company registration, sourcing legal counsel and accountants, and securing office space. Oversaw all transactions, day-to-day operations, and tax matters.

Managed the CEO's executive calendar, inbox, and call screening, serving as primary liaison between the CEO and stakeholders. Tracked sponsorships, processed invoices, and prepared the CEO for meetings.

Served as Chief of Staff to the CEO of three affiliated companies, coordinating cross-functional projects and managing financial operations including invoicing, vendor payments, and expense optimization. Planned and executed high-level events and handled confidential contracts.

Delivered short-term, project-based support to CEOs and founders across multiple companies, managing competing priorities and overlapping deadlines. Prepared research and data for executive meetings and built investor and distributor databases.

Led back-office operations and managed team performance, ensuring adherence to SLAs and quality standards. Improved team productivity by 30% through process optimization and first-touch resolution strategies.

Served as liaison between clients and operations, managing stakeholder communications and executive-level concerns. Generated and analyzed KPI, productivity and quality reports, and supervised and mentored teams of 60+ agents.

Provided remote administrative support, including vendor communications and order fulfillment tracking. Maintained operational data in Google Sheets.

Managed travel arrangements for business owner clients, including flight procurement, hotel bookings and ground transportation. Planned complete itineraries using the Sabre reservation system and provided white-glove service to high-profile clients.

Bachelor of Arts in Mass Communication from St. Theresa College, Cebu, Philippines.

Claude AI Certification focused on AI-powered executive productivity.

Google Gemini Certification.

ChatGPT Professional Courses focusing on advanced AI applications.

Lean Six Sigma Green Belt certification for process optimization.

Project Management Essentials certification.

Team Leadership and Management certification.

Communication and Conflict Resolution certification.

Sabre Basic Reservation Course for travel booking systems.