Open to opportunities

XELAV WARRIOR

@xelavwarrior

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Curious Cybersecurity graduate passionate about innovative technologies.

Portugal

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What I'm looking for

I seek a role that fosters innovation and allows me to grow in a collaborative environment.

As a recent graduate with a Bachelor of Science in IT Management and Cybersecurity, I possess a strong foundation in analytical skills and a keen interest in emerging technologies. My academic journey, complemented by hands-on experience in various roles, has equipped me with the ability to adapt and thrive in dynamic environments.

Currently, I serve as a Social Media Manager at Everlasting Eros, where I contribute to a collaborative mission focused on talent success and organic growth across social media platforms. My previous roles, including a Digital Content Management Intern at FrugXYZ.com and a Customer Service Representative at Qurate Retail Group, have honed my skills in customer engagement, account management, and process optimization. I am passionate about leveraging technology to enhance user experiences and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

Everlasting Eros

Nov 2023 - Present (2 years 7 months)

Contributing to a collaborative mission to support talent goals and success through project management and account management across various social media platforms.

Social Media Management Project Management Account Management Collaboration

Customer Service Representative

Qurate Retail Group

Sep 2023 - Oct 2023 (1 month)

Provided inside sales and customer service, troubleshooting account issues and assisting customers with payments and refunds while maintaining a high call volume.

Customer Service Inside Sales Troubleshooting Account Management Communication

Sales Rep & Customer Service

PetSmart

Feb 2023 - Sep 2023 (7 months)

Provided customer service and sales support, building rapport with customers and addressing pet care needs while promoting company products and services.

Customer Service Sales Conflict Resolution Product Knowledge

Digital Content Management Intern

FrugXYZ.com

Mar 2023 - Sep 2023 (6 months)

Worked with customers to ensure adoption, retention, and overall satisfaction while optimizing internal processes for efficiency as the customer base grew.

Customer Success Process Optimization Account Management Customer Retention Communication

Retail Cross Representative

HEB

Aug 2021 - Dec 2022 (1 year 4 months)

Provided general customer service and support across multiple departments, developing training and consulting to improve curbside service.

Customer Service Training Development Multi Department Support Consulting Communication

Retail Associate

Amazon Go Grocery

Nov 2019 - Nov 2020 (11 months)

Helped launch and develop two Amazon Go Grocery stores, utilizing cashier-less technology and providing customer service and IT support.

Customer Service IT Support IoT Machine Learning

Education

Degrees, certifications, and relevant coursework

Central Washington University

Master of Science, Information Technology

2024 -

Pursuing a Master of Science in IT, Management & Cybersecurity, focusing on advanced concepts in cybersecurity and technology management.

Central Washington University

Bachelor of Science, Information Technology

2020 - 2024

Grade: 3.6

Bachelor of Science in IT, Management & Cybersecurity. Graduated with a GPA of 3.6, focusing on the integration of technology and management principles in cybersecurity.