Open to opportunities

Xandra McGahee

@xandramcgahee

Message

I improve IT operations through secure server management, SQL automation, and responsive technical support.

United States

Message

What I'm looking for

I'm looking to apply my IT support, server administration, database, and security experience to improve reliable, secure technology operations and solve complex technical issues.

At NSC Global / Nouryon Chemicals, I provide remote and on-site IT support, maintain servers, switches, and access points, and deploy secure end-user devices. I reduced ticket resolution time by 30% and deployed more than 200 devices with zero critical post-provisioning issues.

I've also supported remote server access for CloudFlare Client Side, securing a client server during a major cyberattack while maintaining stability. At the University of West Georgia, I improved system efficiency by 35%, optimized SQL queries, and built data-entry automation that cut processing time by 20%.

Experience

Work history, roles, and key accomplishments

Current

IT Support and Field Engineer

Current

NSC Global

Nov 2024 - Present (1 year 9 months)

Provide on-call remote support for desktops and laptops, and on-site assistance for networking infrastructure. Manage maintenance, upgrades, and configuration of servers, switches, and access points.

ServiceNow Microsoft Intune Azure PrinterLogic RSA Solarwinds Networking Cloud Computing Remote Access hardware troubleshooting

Remote Server Access Control Specialist

CloudFlare

Nov 2018 - Dec 2023 (5 years 1 month)

Maintained server stability and functionality, securing the server during a massive cyber attack in 2023. Enforced security measures and access control policies to protect sensitive data.

Python JavaScript C++Network Security Security Audits Multi Factor Authentication Access Control

IT Data Entry and SQL Specialist

University of West Georgia

Aug 2016 - May 2020 (3 years 9 months)

Led IT initiatives and implemented data solutions, enhancing system efficiency by 35%. Developed custom scripts to automate data entry tasks, cutting process time by 20%.

SQL Python Data Entry Data Validation Scripting Database Management

Education

Degrees, certifications, and relevant coursework

Arizona State University

Information Technology

2023 -

Pursuing further education in Information Technology, gaining practical experience in software development, system analysis, and hardware troubleshooting.