I support Medicare Advantage members at IntouchCX (WEX), answering account and plan questions while protecting sensitive information and guiding seniors through next steps.
I navigate Salesforce, telephony tools, AWS-based applications, SSO, OnBase, and internal resources to research inquiries, document outcomes, troubleshoot access issues, and escalate complex cases. I bring empathy and clear communication to high-volume remote support environments.
Previously, I resolved mobile device, wireless service, account, and connected-product issues for Asurion / AT&T. My Associate of Science in Network Engineering strengthens my technical troubleshooting across hardware, software, TCP/IP, DNS, DHCP, and Wi-Fi.
