Uriel Tanteh
@urieltanteh
Technical Support Representative with 4+ years resolving complex issues and delivering high-quality customer service.
United StatesWhat I'm looking for
I provide technical and customer support by diagnosing and resolving system, software, and connectivity issues, then guiding users step-by-step to restore product functionality. I handle high-volume inbound and outbound calls with professionalism and accuracy, and I document interactions and solutions in CRM systems to keep records complete.
I’m known for clear communication with both technical and non-technical users, strong troubleshooting, and a customer-first mindset—often in a bilingual environment. In addition to meeting service-level targets, I train new team members, identify recurring issues to improve workflows, support product onboarding, and ensure confidentiality and compliance (including HIPAA) when handling sensitive information.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
LumiTech Services
Feb 2022 - Present (4 years 5 months)
Provided technical support by diagnosing and resolving system, software, and connectivity issues for customers, guiding step-by-step troubleshooting to restore product functionality. Handled high-volume calls, documented cases in CRM systems, escalated complex issues with IT/operations, and supported onboarding while meeting service-level targets.
Supported members with Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), and Health Reimbursement Arrangements (HRA), explaining benefits, eligibility, contributions, deductibles, and claim processes. Troubleshot account issues (e.g., login problems, contribution errors, card declines), guided reimbursement submissions, verified compliance with IRS and plan guidelines, and maintaine
Education
Degrees, certifications, and relevant coursework
Uriel hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Uriel?
You can contact Uriel and 90k+ other talented remote workers on Himalayas.
Message UrielGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
