Miguel Cruz
@miguelcruz
I resolve health insurance member inquiries, claims, benefits, and account issues with compliant customer support.
United StatesWhat I'm looking for
I've supported health insurance members at IntouchCX, Progressive, OneTouch Direct, and Aflac, resolving questions about benefits, claims, coverage, eligibility, and account management. At Progressive, I maintained a 95% resolution rate while supporting member onboarding, grievances, email requests, and complex account issues.
At IntouchCX, I help individuals and employers navigate WEX Health Cloud, troubleshoot medical, dental, and vision claim issues, and explain preventive care and wellness benefits while maintaining HIPAA compliance. I'm hardworking, dedicated, fast to learn, and ready to grow with a company.
Experience
Work history, roles, and key accomplishments
Health Insurance Customer Service Representative
IntouchCX
Nov 2024 - Aug 2026 (1 year 9 months)
Provided customer support for health insurance benefits, claims, and account management via WEX Health Cloud platform. Addressed inquiries related to employer-sponsored health plans and resolved technical issues.
Education
Degrees, certifications, and relevant coursework
Brandon High School
High School Diploma, General Studies
Completed high school education at Brandon High School in Brandon, Florida.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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