L Hew

I am a highly motivated remote customer service specialist with 5+ years supporting high-volume call center environments, particularly in healthcare, HMO and Medicare Advantage contexts. I consistently resolve complex inquiries with empathy, speed, and technical know-how while maintaining strong documentation and HIPAA-compliant practices.

At Arcadia.io I delivered technical and customer support for managed care plans, maintained strong performance metrics including a 98% satisfaction rating, and contributed to special projects that reduced team workload by 40%. Previously, at Teleperformance/UnitedHealthcare I resolved claims and eligibility issues, improving customer satisfaction by 35% and increasing engagement through targeted promotions.

I bring leadership experience from fast-paced retail operations where I trained and led teams, earned promotions and service awards, and improved operational efficiency. I am eager to contribute to a collaborative team in a dynamic organization where I can continue to grow in healthcare customer support and technical troubleshooting.