Open to opportunities

Teerasak Niyomsin

@teerasakniyomsin

Message

Bilingual customer support specialist with strong organizational skills.

Thailand

Message

What I'm looking for

I seek a challenging role that leverages my customer support expertise and offers growth opportunities.

I am a dedicated bilingual customer support specialist with a Bachelor of Arts in English for Business Communication from Burapha University. My journey in customer service began at Concentrix, where I honed my skills in responding to customer inquiries, managing refunds, and documenting interactions. Over the years, I have developed a keen ability to resolve complaints and provide exceptional support, ensuring customer satisfaction.

Currently, I serve as a Customer Service Trainer, where I lead training sessions for new agents, focusing on workflows, tools, and interpersonal skills. My experience includes translating engineering manuals and process documents, which has enhanced my communication abilities in both English and Thai. I am passionate about creating a positive learning environment and continuously improving training processes to meet organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Trainer

Current

Concentrix

Jun 2023 - Present (1 year 11 months)

Conducted training classes for new customer service agents, developed training materials, assessed training needs, and translated documents between English and Thai.

Training Communication Curriculum Development Translation

Customer Service Agent

Concentrix

Oct 2018 - Jun 2023 (4 years 8 months)

Responded to customer inquiries via calls and emails, handled refunds, amendments, and cancellations, and documented customer interactions to track requests and solutions.

Customer Service Problem Solving Communication Documentation Order Management

Project Coordinator Intern

Thai-German Institute

Jul 2017 - Nov 2017 (4 months)

Coordinated venue and catering arrangements, acted as a liaison for speakers and attendees, and distributed materials for meetings and events. Also translated engineering manual documents.

Event Coordination Translation Communication Time Management Organizational Skills

Education

Degrees, certifications, and relevant coursework

Burapha University

Bachelor of Arts, English for Business Communication

2014 - 2018

Studied various aspects of English for Business Communication, focusing on bilingual customer support and organizational skills. Developed active listening skills, attention to detail, decision making, complaint resolution, and problem-solving abilities.