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@adedoyinadenle
Results-driven client relationship officer with expertise in brand management.
I am a results-driven customer service and client relationship professional with a strong background in brand management, community engagement, and crisis management. My experience has equipped me with the skills to deliver exceptional customer experiences, resolve client issues, and drive brand growth through strategic planning and digital marketing.
In my current role as a Brand Manager and Client Relationship Manager at Moovers SHL Express, I manage customer relationships to ensure high levels of client satisfaction and retention. I have developed and executed strategic initiatives that enhance brand awareness and engagement, while also leading crisis management efforts to resolve customer complaints efficiently and professionally.
Previously, I served as a Content Strategist and Community Manager at Content Garage, where I developed content strategies to drive brand awareness and engagement. My ability to analyze engagement metrics and optimize content performance has been pivotal in fostering brand loyalty and enhancing user experience across various platforms.
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Work history, roles, and key accomplishments
Moovers SHL Express
Sep 2022 - Present (3 years 2 months)
Managed customer relationships to ensure high levels of client satisfaction and retention. Developed strategic initiatives to enhance brand awareness and engagement while leading crisis management efforts to resolve customer complaints efficiently.
Content Garage
Feb 2018 - Jul 2019 (1 year 5 months)
Developed and managed content strategies to drive brand awareness and engagement. Created engaging content for digital campaigns and monitored engagement metrics to optimize performance while managing online communities.
Workstation
Nov 2017 - Jan 2018 (2 months)
Fostered a positive community environment, managing customer inquiries across multiple channels. Developed strategies to improve community engagement and collaborated with teams to optimize service processes.
Roses Stores & Couture
Nov 2016 - Mar 2017 (4 months)
Built and maintained strong client relationships, ensuring satisfaction and repeat business. Developed digital marketing strategies and managed social media pages to enhance customer engagement.
Degrees, certifications, and relevant coursework
Bachelor of Electrical Engineering, Electrical Engineering
2010 - 2015
Software and tools used professionally
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