Judy Njeri
@judynjeri1
I help customers resolve issues, complete onboarding, and adopt services through clear, empathetic support.
KenyaWhat I'm looking for
I've supported customers across e-commerce, call center, healthcare, and technology accounts, resolving inquiries, tracking orders, processing refunds, and managing escalations.
At Ison Xperiences, I provided chat support for the Shein e-commerce account and reviewed and categorized user-generated content for the Temu account while meeting quality targets.
I've guided customers through registration and verification, promoted relevant services, maintained CRM records, and built relationships that support retention and repeat business.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
IsonXperiences
Jan 2025 - Feb 2026 (1 year 1 month)
Responded to customer chats promptly while delivering clear, accurate, and professional support. Assisted customers with order tracking, product inquiries, refunds, and escalations.
Data Annotator & Content Moderator
IsonXperiences
Jan 2025 - Feb 2026 (1 year 1 month)
Reviewed, analyzed, and approved/rejected user-generated content based on platform guidelines. Ensured high accuracy and consistency while meeting daily performance and quality targets.
Customer Service Agent
Market Force Technologies
Jan 2022 - Dec 2023 (1 year 11 months)
Handled inbound and outbound calls, actively promoting services and highlighting customer benefits. Guided customers through registration and verification, ensuring smooth onboarding.
Customer Service Executive
Calltronix Ltd
Jan 2020 - Dec 2022 (2 years 11 months)
Responded to customer inquiries via phone, email, and social media. Negotiated payment solutions while maintaining professionalism and customer trust.
Customer Service Executive
Flex Communication Ltd
Jan 2016 - Dec 2019 (3 years 11 months)
Managed customer orders and inquiries, ensuring timely resolution. Upsold products by analyzing customer history and matching relevant solutions.
Receptionist
Naidu Hospital Thika
Jan 2014 - Dec 2016 (2 years 11 months)
Welcomed patients and visitors, providing clear guidance and directions to relevant departments. Managed patient flow and service queues to improve efficiency and reduce wait times.
Education
Degrees, certifications, and relevant coursework
Mt. Kenya University
Advanced Diploma, Community and Social Work
Completed an Advanced Diploma in Community and Social Work in 2013.
St. Anne Girls High School
KCSE Certificate, General Studies
Completed the Kenya Certificate of Secondary Education (KCSE) in 2008.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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