Lian Mbugua

As a Customer Service Representative at BabyBoo Fashion, I managed customer inquiries using Gorgias, tracked packages, processed refunds through Shopify, and ensured customer satisfaction through effective communication and problem resolution.

In my role at T Mobile, I managed high volumes of inbound calls, provided empathetic support, resolved technical issues, and utilized ticketing systems to enhance customer satisfaction and operational efficiency.

As a self-employed Computer Operator, I provided printing services to students, managed business operations, and built strong client relationships through personalized service and reliable support.

Completed high school education with a focus on academic excellence and personal development. Engaged in various extracurricular activities that fostered teamwork and leadership skills.

Completed primary education, laying the foundation for future academic pursuits. Developed basic skills in literacy and numeracy.

Grade: Second Class Upper division

Studied Psychology, focusing on understanding human behavior and mental processes. Developed critical thinking and analytical skills essential for addressing psychological issues.