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@lianmbugua
Dedicated customer care representative focused on exceptional service delivery.
I am a committed Customer Care Representative with a strong focus on delivering exceptional service. My experience in international companies has equipped me with the skills to handle customer inquiries with empathy and professionalism. I believe that every interaction is an opportunity to enhance the customer experience, and I strive to resolve issues effectively while maintaining a positive brand image.
Throughout my career, I have developed a resourceful approach to customer service, utilizing various tools such as Gorgias and Shopify to manage customer queries, track packages, and process refunds. My dedication to customer satisfaction has not only driven company success but has also contributed to my personal growth. I aim to serve as a role model in my community, demonstrating integrity and resilience in all aspects of my life.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

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Work history, roles, and key accomplishments
BabyBoo Fashion
Jun 2023 - Oct 2024 (1 year 4 months)
As a Customer Service Representative at BabyBoo Fashion, I managed customer inquiries using Gorgias, tracked packages, processed refunds through Shopify, and ensured customer satisfaction through effective communication and problem resolution.
T Mobile & Metro by T-Mobile
Jan 2022 - Mar 2023 (1 year 2 months)
In my role at T Mobile, I managed high volumes of inbound calls, provided empathetic support, resolved technical issues, and utilized ticketing systems to enhance customer satisfaction and operational efficiency.
Wambui Cyber and Print Shop
Mar 2020 - Jan 2022 (1 year 10 months)
As a self-employed Computer Operator, I provided printing services to students, managed business operations, and built strong client relationships through personalized service and reliable support.
Degrees, certifications, and relevant coursework
High School Diploma
2013 - 2016
Completed high school education with a focus on academic excellence and personal development. Engaged in various extracurricular activities that fostered teamwork and leadership skills.
Primary School Certificate
2012 - 2012
Completed primary education, laying the foundation for future academic pursuits. Developed basic skills in literacy and numeracy.
Bachelor of Arts, Psychology
2021 -
Grade: Second Class Upper division
Studied Psychology, focusing on understanding human behavior and mental processes. Developed critical thinking and analytical skills essential for addressing psychological issues.
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