Open to opportunities

Lian Mbugua

@lianmbugua

Message

Dedicated customer care representative focused on exceptional service delivery.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing positively to the company's success and enhancing customer experiences.

I am a committed Customer Care Representative with a strong focus on delivering exceptional service. My experience in international companies has equipped me with the skills to handle customer inquiries with empathy and professionalism. I believe that every interaction is an opportunity to enhance the customer experience, and I strive to resolve issues effectively while maintaining a positive brand image.

Throughout my career, I have developed a resourceful approach to customer service, utilizing various tools such as Gorgias and Shopify to manage customer queries, track packages, and process refunds. My dedication to customer satisfaction has not only driven company success but has also contributed to my personal growth. I aim to serve as a role model in my community, demonstrating integrity and resilience in all aspects of my life.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

BabyBoo Fashion

Jun 2023 - Oct 2024 (1 year 4 months)

As a Customer Service Representative at BabyBoo Fashion, I managed customer inquiries using Gorgias, tracked packages, processed refunds through Shopify, and ensured customer satisfaction through effective communication and problem resolution.

Gorgias Shopify Skutopia Customer Service Problem Solving Communication Empathy Time Management Technical Support

Customer Service Representative

T Mobile & Metro by T-Mobile

Jan 2022 - Mar 2023 (1 year 2 months)

In my role at T Mobile, I managed high volumes of inbound calls, provided empathetic support, resolved technical issues, and utilized ticketing systems to enhance customer satisfaction and operational efficiency.

Customer Service Problem Solving Technical Support Communication Ticketing Systems Empathy Time Management Inbound Conflict Resolution Troubleshooting

Computer Operator

Wambui Cyber and Print Shop

Mar 2020 - Jan 2022 (1 year 10 months)

As a self-employed Computer Operator, I provided printing services to students, managed business operations, and built strong client relationships through personalized service and reliable support.

Customer Service Business Operations Printing Time Management Communication Problem Solving Marketing Sales

Education

Degrees, certifications, and relevant coursework

Pangani Girls School

High School Diploma

2013 - 2016

Completed high school education with a focus on academic excellence and personal development. Engaged in various extracurricular activities that fostered teamwork and leadership skills.

Rironi Primary School

Primary School Certificate

2012 - 2012

Completed primary education, laying the foundation for future academic pursuits. Developed basic skills in literacy and numeracy.

Kenyatta University

Bachelor of Arts, Psychology

2021 -

Grade: Second Class Upper division

Studied Psychology, focusing on understanding human behavior and mental processes. Developed critical thinking and analytical skills essential for addressing psychological issues.