NAMU KAMAU

Managed schedules, appointments, and meetings for multiple executives and maintained organized databases and digital filing systems to ensure efficient information retrieval.

Monitored and synchronized inventory across platforms, managed initial synchronization of 40+ machine listings and performed ongoing updates to ensure accurate pricing, descriptions, and stock status.

Labeled and annotated text, image, audio, and video data using specialized tools, performed QA to maintain high data accuracy, and collaborated with engineers to refine annotation protocols.

Created staffing schedules, reduced turnover through selection and training, led team operations, and provided performance feedback to meet service goals and improve operations.

Handled inbound and outbound call logs, provided account information and billing policy explanations, and resolved customer inquiries and complaints per SOPs.

Oversaw regional sales teams, coordinated with departments on advertising and equipment specs, monitored customer preferences, and prepared budgets to guide sales efforts.

Completed a Bachelor of Science in Computer Science at Maseno University from September 2007 to September 2010.

Completed a Certificate of Higher Education: Advanced Certificate in Business Management at the Kenya Institute of Management from November 2006 to February 2007.

Completed A-Level (secondary) education at Don Bosco Technical Secondary School from February 2003 to November 2006.