Open to opportunities

Willie Moore

@williemoore

Message

Motivated customer service professional with strong communication skills.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a motivated and result-oriented individual with a strong background in customer service and sales. My experience spans various roles, including my current position at Ryder Transportation, where I manage inbound and outbound communications, ensuring customer satisfaction and efficient service delivery. I thrive in dynamic environments and am dedicated to achieving company goals through effective communication and problem-solving.

Throughout my career, I have consistently exceeded performance expectations, such as surpassing daily quotas at Chipotle Corporate Support and successfully managing over 300 mortgage applications at Congressional Bank. My ability to analyze customer needs and provide tailored solutions has been instrumental in enhancing customer experiences and driving brand loyalty.

I am eager to bring my leadership skills and dedication to a new opportunity where I can further develop professionally while contributing to a team-focused environment. I believe in the power of collaboration and am committed to fostering positive relationships with colleagues and clients alike.

Experience

Work history, roles, and key accomplishments

Current

Customer Response Representative

Current

Ryder Transportation

Jan 2021 - Present (4 years 6 months)

Responsible for fielding inbound and making outbound calls for new breakdowns and inquiries for existing cases. Logistically and efficiently locate and dispatch service to breakdown locations for repairs.

Customer Service Dispatching Outbound Calling Case Management Communication

Customer Care Writer

Chipotle Corporate Support

Oct 2019 - Nov 2020 (1 year 1 month)

Completed and exceeded daily quotas of customer cases, escalating urgent matters in a timely manner to improve overall satisfaction. Utilized Salesforce software to effectively communicate customer feedback to restaurant members and management.

Customer Care Salesforce Customer Feedback Case Management Written Communication

Senior Mortgage Banker/Account Manager

Congressional Bank

Aug 2018 - Jun 2019 (10 months)

Sold mortgage loans for residential properties, analyzing full credit profiles and conducting purchase/refinance applications for over 300 customers. Provided various loan options including FHA, VA, Conventional, and USDA using CRM/Encompass software.

Mortgage Sales Loan Origination CRM Encompass Credit Analysis Customer Service

Sales Representative

Quake Energy

Sep 2017 - May 2018 (8 months)

Managed new and ongoing customer utility accounts while balancing daily responsibilities and achieving high call volumes. Conducted comprehensive market research on rates and local businesses to gain customer trust and offer competitive utility rates.

Sales Account Management Market Research Customer Acquisition Negotiation Communication

Education

Degrees, certifications, and relevant coursework

Ashland High School

High School Diploma, General Studies

Activities and societies: Awarded 2 team All-Ohio, named team captain 3 of 4 years

Completed high school education, developing foundational knowledge and skills. Demonstrated leadership abilities, earning two team All-Ohio awards and serving as team captain for three out of four years.

Independence University

Associate's Degree, Business Communications

Pursued an Associate's degree in Business Communications, gaining foundational knowledge in business principles and communication strategies. Attended from 2014 to 2015.

University of Akron

Bachelor of Science, Business Communications

Obtained a Bachelor of Science in Business Communications, focusing on advanced communication techniques and business applications. This program built upon previous studies in the field.