Open to opportunities

Jessica Duhart

@jessicaduhart

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Dedicated customer service professional with 24 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and customer-focused professional with 24 years of experience in delivering exceptional service both over the phone and in person. My career has been built on a foundation of strong communication, problem-solving, and relationship-building skills, which I aim to leverage in a customer service position. I am passionate about creating positive experiences for customers and contributing to a dynamic organization.

Throughout my career, I have held various roles that have honed my ability to manage high-volume inquiries and resolve concerns with empathy and accuracy. As a Total Loss Auto Claims Adjuster at Liberty Mutual, I delivered compassionate service to policyholders, ensuring they received timely updates and support throughout the claims process. My previous experience as an Auto Claims Adjuster at USAA allowed me to train and mentor new team members, enhancing our service delivery and fostering a collaborative environment.

My commitment to customer satisfaction was recognized during my tenure as a Personal Banker at Frost Bank, where I built strong relationships with over 250 customers and consistently exceeded service and sales goals. I am eager to bring my extensive experience and dedication to a new role where I can continue to make a positive impact.

Experience

Work history, roles, and key accomplishments

Total Loss Auto Claims Adjuster

Liberty Mutual

May 2022 - Dec 2023 (1 year 7 months)

Delivered compassionate and efficient customer service to policyholders, witnesses, and claimants, providing clear communication and timely updates. Handled high-volume inquiries, resolving concerns with empathy and accuracy, and supported customers through complex claims processes.

Customer Service Claims Handling Communication Problem Solving Empathy Data Entry Conflict Resolution

Auto Claims Adjuster

USAA Federal

May 2019 - Apr 2022 (2 years 11 months)

Provided top-tier service by analyzing claims and resolving issues efficiently, ensuring customer satisfaction. Assisted in training and mentoring new team members to enhance overall service delivery.

Customer Service Training Mentorship Quality Assurance Team Leadership

Loan Documentation Specialist

Pacific Western Bank

Dec 2016 - Mar 2019 (2 years 3 months)

Supported customers and internal teams by accurately preparing and processing loan documents. Collaborated with lenders and external partners to ensure smooth transactions and addressed customer inquiries with excellent communication.

Loan Documentation Customer Support Communication Data Entry Financial Services Compliance

Personal Banker

Frost Bank

Jul 2011 - Apr 2016 (4 years 9 months)

Built strong relationships with a portfolio of over 250 customers, assisting with account management, loans, and financial solutions. Consistently exceeded service and sales goals, earning recognition as the top performer in the state for personal loan and account sales.

Relationship Management Account Management Customer Service Sales Goals Banking Operations

Military Enrollment Advisor

University of Phoenix

Jul 2008 - Jun 2009 (11 months)

Provided personalized support to veterans and active-duty students, guiding them through enrollment and financial aid processes. Consistently achieved enrollment and retention goals through excellent customer service and diligent follow-through.

Veteran Support Customer Service Communication Counseling

Credit Union Loan Counselor

Cuna Mutual Group

Oct 2006 - Jun 2008 (1 year 8 months)

Delivered outstanding service to credit union members, processing loan applications and offering account solutions. Supported nationwide credit unions with professionalism and accuracy.

Loan Processing Customer Service Data Entry