Xadatu Konneh

I am a multifaceted and proactive professional with years of experience in the mortgage banking industry. My strategic and conceptual thinking allows me to maximize customer relations through positive problem-solving techniques, ensuring organizational goals are met. I possess a wealth of knowledge and am committed to providing accurate information to both potential and existing clients.

Currently, I serve as a REACH SR Specialist at PennyMac Loan Services, where I manage complex loan servicing requests and handle escalation portfolios with precision. My role involves maintaining productivity levels for quality assurance while servicing accounts at various stages of delinquency. I have also advanced through the ranks to manage minor process improvements and new projects, showcasing my ability to adapt and thrive in dynamic environments.

Throughout my career, I have demonstrated exceptional communication skills and a strong analytical mindset. I excel in high-energy settings, collaborating effectively with teams and contributing as an individual contributor. My dedication to continuous improvement and customer satisfaction drives my professional ethos.