William Tebogo

I’m a dedicated IT professional with “over a decade of hands-on experience” supporting multi-user environments. I focus on diagnosing and resolving complex technical issues while keeping systems highly available and downtime low.

In my roles as a “Computer Technician & IT Support Officer,” I install and configure workstations, servers, printers, and business-critical software. I deploy and manage Windows operating systems and Windows Server using “imaging, updates, and patch management,” and I administer access and policies through “Active Directory & User Account Management.”

I support business continuity through strong IT operations: monitoring performance, troubleshooting “LAN/WAN network infrastructure,” and handling incidents through structured service desk workflows. I provide “first- and second-line technical support,” log and resolve tickets “within SLA targets,” and use “TeamViewer and RDP” for remote desktop support.

I also emphasize security and continuous improvement—enforcing antivirus and firewall controls, implementing data backup procedures, and maintaining accurate IT documentation. Alongside enterprise support, I’ve freelanced as a “Software Developer & IT Support Specialist,” delivering tailored solutions like server hosting, domain administration, and website performance optimization.