LKLone Mickey Kgakge
@lonemickeykgakge
IT Support & Service pro, growing in FSM, CRM & remote roles. Open to new opportunities.
BotswanaWhat I'm looking for
I am an adaptable and solutions-driven IT and Customer Support Professional with over 3 years of experience in technical troubleshooting, hardware/software support, and service desk operations across corporate and public sector settings. My expertise includes managing ticketing systems, escalating service requests, and delivering client-focused solutions both remotely and on-site.
Currently, I am advancing my knowledge in CRM tools such as HubSpot and Field Service Management with ServiceNow. I am known for my strong communication skills, data accuracy, and a continuous learning mindset, which I believe are essential in contributing to dynamic, tech-driven environments in support, coordination, or remote service roles.
Experience
Work history, roles, and key accomplishments
Sim Registration Marshal
Mascom
Dec 2023 - Present (1 year 7 months)
Captured and updated user data in compliance with KYC standards, ensuring 100% accuracy in customer profiles. Handled over 100+ customer inquiries daily, assisting with SIM registration and supporting MyZaka and prepaid systems to enhance customer engagement.
Data Capturer
Harris Metal Trading (Pty) Ltd
Sep 2023 - Present (1 year 10 months)
Captured and maintained accurate records for over 500 inventory items, reducing data entry errors by 20%. Identified and resolved data discrepancies to ensure clean and reliable reporting, and implemented a digital filing system.
IT Technician
Century Office Supplies & Excavator Hire
Sep 2021 - Present (3 years 10 months)
Diagnosed and resolved hardware/software issues across 70+ systems, improving uptime and efficiency. Provided onsite and remote support via TeamViewer and AnyDesk, maintaining 95% customer satisfaction.
Assistant Systems Analyst Intern
Scottish Livingstone Hospital
Feb 2017 - Present (8 years 5 months)
Maintained and secured the hospital's IT infrastructure, including updates and antivirus installations. Troubleshot and repaired over 100 devices, minimizing operational downtime and managing helpdesk operations.
IT Support Officer Intern
Motswakhumo CJSS
Jan 2016 - Present (9 years 6 months)
Provided daily IT support and maintenance for over 30 workstations. Assisted with basic network setup and ensured smooth internet connectivity.
IT Support Technician Intern
Mahalapye Sub District Council
Jul 2015 - Present (10 years)
Installed and configured over 50 systems across departments. Provided antivirus support and maintained asset tracking, assisting in improving overall system security and reliability.
Education
Degrees, certifications, and relevant coursework
Limkokwing University of Creative Technology
Associate Degree, Business Information Systems
Completed an Associate Degree in Business Information Systems. Gained foundational knowledge in IT and business applications.
Institute of Entrepreneurial Development
Certificate, Career & Entrepreneurship Development
Participated in a Career & Entrepreneurship Development Training program. Focused on enhancing career skills and entrepreneurial knowledge.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Social media
Job categories
Skills
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