Delilah Mable Kebonye
@delilahmablekebonye
Innovative Information Technology Officer with over 7 years of experience.
What I'm looking for
I am a self-disciplined and vibrant Information Technology Officer with over 7 years of experience in the field. My expertise lies in Office Administration, Data Capturing and Analysis, Information Systems Management, and providing End User Technical Support. I have a proven track record of installing, configuring, and maintaining both hardware and software systems, ensuring seamless operations and user satisfaction.
Throughout my career, I have demonstrated my ability to think strategically and pay meticulous attention to detail. My roles at Botswana Telecommunications Corporation have honed my skills in troubleshooting, customer service, and technical documentation. I take pride in my problem-solving abilities and my commitment to delivering exceptional service to both internal and external customers.
Experience
Work history, roles, and key accomplishments
Customer Advisor
Botswana Telecommunications Corporation
Apr 2019 - Mar 2021 (1 year 11 months)
Provided first line troubleshooting and customer support, resolving queries and complaints through various systems. Maintained records of customer interactions and produced necessary reports while ensuring timely service delivery.
Billing Analyst (Internship)
Botswana Telecommunications Corporation
Sep 2014 - Apr 2019 (4 years 7 months)
Processed payments through POS systems, provided customer service, and engaged in server and database administration. Assisted in system upgrades and maintenance while ensuring end-to-end support.
BSS Solutions Developer
Botswana Telecommunications Corporation
Mar 2017 - Mar 2019 (2 years)
Performed technical troubleshooting for mobile and fixed products, installed business support applications, and provided front-end support. Engaged in system monitoring and customer feedback evaluation to enhance service delivery.
Project Assistant
First National Bank of Botswana
Nov 2011 - Apr 2012 (5 months)
Assisted in asset register creation and data capturing, including asset counting and verification. Conducted data analysis to support project objectives.
Education
Degrees, certifications, and relevant coursework
Delilah Mable hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Browse remote talentTech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Delilah Mable?
You can contact Delilah Mable and 90k+ other talented remote workers on Himalayas.
Message Delilah MableFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
