Open to opportunities

William Barnes

@williambarnes

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Results-driven IT professional with extensive technical expertise.

United States

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What I'm looking for

I am looking for a role that fosters growth, collaboration, and innovation in IT.

I am a results-driven information technology (IT) professional with a broad range of technical expertise, including planning, implementing, monitoring, and maintaining technology solutions that support business objectives. My experience spans various roles, where I have demonstrated my ability to manage data integrity, disaster recovery, cloud architecture, and access management functions effectively.

Throughout my career, I have excelled in providing high-level IT support in diverse environments, including medical informatics and corporate settings. I have a proven track record in project management, program leadership, and IT training capabilities. My commitment to enhancing operational efficiency and ensuring seamless technology integration has been recognized in my previous roles, where I have successfully resolved complex IT issues and contributed to knowledge management initiatives.

Experience

Work history, roles, and key accomplishments

Information Technology Specialist

Sentara Hospital

Apr 2025 - Jun 2025 (2 months)

Delivered high-level in-person IT support in a medical informatics setting, utilizing the ServiceNow Platform for time accounting, ticket annotations, inventory updates, workflow, and quality control. Provided face-to-face IT support, investigating and resolving hardware and software problems for various devices including laptops, desktops, tablets, mobile devices, and printers.

IT Support ServiceNow System Re Imaging Inventory Management Quality Control System Reimaging

Helpdesk Support Technician

Huntington Ingalls/Newport News Shipbuilding

Jan 2024 - May 2025 (1 year 4 months)

Delivered high-level, end-user information technology (IT) support both in-person and virtually to office personnel using various systems and software applications. Diagnosed computer-related issues, documented them in the system, and conducted corrective actions to restore functionality.

IT Support Bomgar Active Directory Ivanti VPN Technical Support Documentation

Systems Administrator

Beacon Health Operations/Military One Source

Feb 2023 - Apr 2023 (2 months)

Delivered general IT support to office personnel, including setting up workstations and troubleshooting, diagnosing, and resolving hardware and software problems for a range of products and devices. Provided face-to-face IT support, investigating and resolving hardware and software issues for laptops, desktops, tablets, and mobile devices.

IT Support Inventory Management System Re Imaging Configuration Testing System Reimaging

Service Provider & Business Partner

LQQK2J, Inc.

Dec 2021 - Feb 2023 (1 year 2 months)

Provided Tier-1 IT support to a non-profit organization, its staff, and group home community members, researching and installing solutions in a timely manner. Supported end-users by being the first contact for computer needs, including troubleshooting networking, WiFi, LAN setup, mobile device, and business email setup.

Tier 1 Support Networking WiFi Business Email Setup Customer Service Administrative Support Troubleshooting

Desktop Services Analyst

North American Partners in Anesthesia (NAPA)/Mendex

Feb 2019 - Dec 2021 (2 years 10 months)

Provided Tier 1 systems and IT support within a medical facility, supporting personnel and planning IT-related functionality. Served as a Tier 1 support technician for IT issues, fielding inquiries regarding hardware and software operation and resolving problems.

Tier 1 Support Hardware Software support K.A.C.E Ticketing System Customer Support Network Analysis Troubleshooting

Information Technology Specialist/AV Technician

Nova Southeastern University

Nov 2013 - Feb 2019 (5 years 3 months)

Provided IT support for end-users for computer systems applications, devices, access, and hardware-related issues. Identified, researched, and resolved technical problems, and set up Local Area Networks (LAN) in remote office locations.

IT Support Security Testing Training Project Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

New York University

Master of Arts, Higher Education and Student Affairs

Completed a Master of Arts in Higher Education and Student Affairs. This program focused on the administrative and support aspects of higher education institutions.