Alex Coffey

Worked as IT Manager at City of Bonita Springs.

• Ensures timely and accurate response to Tier II technical support requests for assigned systems and assists with in-depth troubleshooting
• Supports the patching and upgrades of applications and operating systems in our environment
• Supports the company’s primary software applications including but not limited to Microsoft Office 365, Azure Active Directory, Virtual Windows Servers, switches an

• Provided expertise and guidance in the installation, configuration, management and support of all desktops, portable computers and related peripherals over a multi-platform network.
• Ensured end-users' productivity by providing problem solutions.
• Participated in evaluating product incompatibility, flexibility, and ease of use including the design of application options with mainframe applicat

• Adhered to strict HIPAA guidelines to maintain patient and medical record confidentiality.
• Monitored multiple databases to keep track of all old records and purged outdated files.
• Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
• Scanned incoming documentation.
• Set up patient charts and d

• Provided technical services to internal clients by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, telecom, and network systems.
• Ensured that all phases of desktop and/or telecom support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracke

• Serviced and repaired a variety of company products.
• Set up tagging, installation, preventative maintenance and routine service on small printer, low-end segment, and facsimile devices at customer locations.
• Managed territory, inventory, and customer relationships.
• Performed a full range of servicing and repair service procedures including diagnostics, installation, removal, and retrofits

The Bachelor of Interdisciplinary Studies in Applied Management Information Systems builds upon computer programming skills as core requirements, and augments such proficiencies with management of information technology and communication skills. Courses in decision sciences such as operations management, statistics, and project management enhance these skills. Graduates will be ready for a varie