Open to opportunities

Michael Buckley

@michaelbuckley1

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Dedicated IT support specialist focused on troubleshooting and client-focused technical solutions.

United States

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What I'm looking for

I am seeking an IT support role focused on hands-on troubleshooting, strong security practices, and opportunities to grow in systems administration while delivering excellent client service.

I am a dedicated IT professional with over seven years of hands-on experience resolving hardware and software issues across desktops, laptops, mobile devices, printers, and peripherals. I combine technical troubleshooting with clear client communication to deliver fast, reliable support.

My background includes desktop support, help desk roles, and IT coordination where I managed ticket queues, performed user provisioning in Active Directory, and enforced security practices using tools like CyberArk and SailPoint/IdentityIQ.

I have experience with ServiceNow and Salesforce ticketing, Citrix and VMware virtual environments, AirWatch mobile device management, SCCM, Azure, and a wide range of Microsoft technologies including Windows Server, Exchange, Teams, and Office apps.

I am currently pursuing a Bachelor's degree in Management Information Systems and seek opportunities where I can continue to grow technically while helping teams run smoothly and securely.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Specialist

Current

Clifford Beers Community Health Partners

Apr 2025 - Present (8 months)

Troubleshoot hardware and software issues across laptops, mobile devices, printers, docking stations and peripherals via phone, email, ticketing system and face-to-face, improving first-contact resolution and end-user satisfaction.

Help Desk Support Mobile Device Management Printers ServiceNow Peripheral Support

Current

Help Desk Technician

Current

Traveler’s Inc.

Dec 2023 - Present (2 years)

Resolved tickets using ServiceNow and maintained security practices with CyberArk, SailPoint/IdentityIQ and MFA while troubleshooting endpoints, virtual machines and mobile devices to maintain operational continuity.

ServiceNow Sailpoint MFA Active Directory Airwatch Citrix VMWare

Desktop Support Specialist

Computershare

Aug 2021 - Jul 2023 (1 year 11 months)

Provided basic and advanced troubleshooting for proprietary applications, educated clients on GEMS and Section 16 Manager, and managed tickets in Salesforce and ServiceNow to reduce resolution time and improve client onboarding.

Troubleshooting Salesforce ServiceNow Product Demos Customer Support

IT Coordinator

Global Tech Solutions

Dec 2019 - Jan 2021 (1 year 1 month)

Handled tier 1 support including Outlook, browser and Active Directory tasks, managed ticket routing with ConnectWise and balanced technician workloads to improve response SLAs.

Tier 1 Support Active Directory Password Resets technical coordination

Education

Degrees, certifications, and relevant coursework

Gateway Community College

Associate of Science, Science

2023 -

Associate of Science studies at Gateway Community College beginning in June 2023, focusing on foundational coursework in science and related technical skills.